| Location | Chicago, IL |
Position Summary:The successful Ticket Office Agent will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.Duties and Responsibilities:
Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengersAddress guests by name and recognize their special occasionsExplain products or services and prices, and answer questions from customersCollect outstanding balances for reservations, and collect payment vouchers from third party distributorsMake and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or availableResolve customer complaints regarding booking, ticketing, and special boarding needsContact guests about changes to their cruise date, time, or departure locationAdditional job duties as assigned
Requirements & Qualifications:
Must have a minimum of 1 year customer service experienceRequired to use computers and computer applications such as Microsoft Word & ExcelMust have excellent oral communication skills - expression, listening and comprehensionMust be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic formCash handling / basic math skills are required; agents collect money from guests, and return proper changeMust meet minimum state age requirementsMust be reliable, responsible, and dependableMust possess a service orientationMust be careful about details and thorough in completing tasksMust deal calmly and effectively with high-stress situations
#HB2 - Medium Priority