Job Details
Job FamilySTAFF - Support Non-Exempt (SNE)Grade09Salary$18.98 - $24.31DepartmentMiami Film Festival - Tower Theater Miami Reports ToMFF-TWR Operations ManagerClosing DateJanuary 30, 2027FLSA StatusNon-ExemptFirst Review DateNovember 13, 2026
Position Overview
The Theater Support Specialist enhances MDC's Tower Theater Miami patrons' movie-going experience by providing superior customer service. This position assists with the operations of the Tower Theater by performing opening and closing duties, operating the point-of-sale systems, and performing daily maintenance duties.
What you will be doing
- Performs exceptional customer service - greet, direct and actively assist patrons
- Provides initial impression of the Tower Theater providing information to patrons regarding prices and policies
- Answers questions from patrons and resolves any concerns
- Operates point-of-sale systems, including but not limited to, sell and redeem tickets, assemble concessions orders, sell gift cards, enroll and renew guests in our membership
- Performs opening and closing duties, including but not limited to, set-up registers, open theater doors, manage daily inventory and restock product as needed, report box office and concessions sales for the day, balance cash registers at the end of the night
- Performs daily maintenance duties, including but not limited to, maintain theater lobby, auditoriums, concessions and box office areas clean and presentable
- Ensures theater's customer service is friendly, helpful and efficient
- Performs other duties as assigned
What you need to succeed
- High school diploma or equivalent and three (3) years of related experience; or equivalent combination of education and experience
- Knowledge and understanding of College organization, goals and objectives, and policies and procedures
- Strong interpersonal and communication skills
- Strong attention to detail and ability to multitask
- Ability to become familiar with theater's programming and events
- Ability to work well with other team members, all personalities at various levels
- Ability to provide excellent customer service
- Highly motivated and detailed orientated
- Ability to work a flexible schedule that may include evening, weekend and holiday assignments
- Ability to work well with students, faculty and staff
Preferences
Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority for this job vacancy. In addition, certain servicemembers may be eligible to receive waivers for postsecondary educational requirements outlined in this job vacancy and are encouraged to apply for the positions being filled.
Additional Requirements
The final candidate is to successfully complete a background screening and reference check process.