The Manager, AI & Research Computing Initiatives

With nearly 38,000 students, more than 4,000 faculty members, and over 300 academic programs spanning campuses in Boston and study programs in more than 30 countries worldwide, it consistently ranks among the nation's top 50 universities, and is a member of the prestigious Association of American Universities, placing it among the leading research institutions in the country. Working directly with faculty, research computing champions, and grant-funded labs to assess needs and recommend solutions as a representative of the Research Computing team, the Manager oversees operational reporting, training and documentation coordination, and business process analysis, and positions *** to compete for and support AI-intensive grant funding.

Position Description:
The Manager, AI & Research Computing Initiatives leads Information Services & Technology's (IS&T) strategy and planning for artificial intelligence in research computing within Research Computing Services (RCS), while coordinating the facilitation, technology, and infrastructure support that RCS provides to *** researchers. The Manager is responsible for anticipating how AI is reshaping research computing demand — compute patterns, data pipelines, and model-serving needs — and for developing the plans and partnerships required to meet that demand as it arrives. The role sets and drives the technical roadmap for AI-enabled research computing, serves as the primary technical bridge between IS&T and the University's academic and research community, and functions as IS&T's internal center of expertise on AI infrastructure.
The Manager also provides daily coordination of incident reports, service requests, and researcher project activities within RCS, including coordination as needed with other groups across Infrastructure and other IS&T teams. The Manager supervises a team executing this work day-to-day while partnering with research computing leadership on the broader research computing strategy, specifically representing the AI/ML dimension. Working directly with faculty, research computing champions, and grant-funded labs to assess needs and recommend solutions as a representative of the Research Computing team, the Manager oversees operational reporting, training and documentation coordination, and business process analysis, and positions *** to compete for and support AI-intensive grant funding
Essential Functions:
30% — AI research computing strategy, roadmap, and expertise. Set and drive the technical roadmap for AI-enabled research computing, including GPU/accelerator capacity planning, containerized and AI workflows, and MLOps tooling for researchers. Anticipate emerging compute, data-pipeline, and model-serving needs and translate them into infrastructure plans. Serve as IS&T's internal resource on AI infrastructure, providing guidance to other IS&T groups so that expertise is developed and shared centrally. Partner with research computing leadership on the broader research computing strategy, representing the AI/ML dimension, and stay current on relevant technologies, standards, and best practices in AI and automation, communicating key changes to stakeholders at BU.
20% — Project and service coordination. Coordinate RCS staff daily work on research projects, including providing reports to RCS Directors on incident management and service request fulfillment. Follow up with RCS leadership on client requests and incidents at risk of becoming overdue, and coordinate across IS&T on RCS involvement in research projects, especially but not exclusively those related to AI, ensuring that the necessary support and engagement are in place from technical units and research groups.
20% — Team leadership and people management. Supervise, mentor, and develop the team executing this work: set priorities and workload, manage service delivery, and support performance management, professional development, hiring, and onboarding.
15% — Operational reporting and business process analysis. Create annual, monthly, and ad hoc resource reports on system utilization, storage services, buy-in utilization, and other metrics needed by RCS Directors for operational oversight, purchasing decisions, and strategic planning. Provide business process analysis to develop research project workflows, especially for large projects hosted on the Secure Research Enclaves or other regulated research systems, and engage as needed with RCS Operations on chargeback and service models.
15% — Training and documentation coordination. Coordinate both academic and non-academic training provided by RCS staff, including synchronous and asynchronous training, and work with the research facilitation team to record video tutorials. Coordinate and manage documentation updates on the RCS TechWeb pages and other RCS documentation sources.

Benefits:
• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About The Company:
This prestigious private research university, located along the Charles River in Boston, Massachusetts, is one of the most dynamic academic institutions in the United States. With nearly 38,000 students, more than 4,000 faculty members, and over 300 academic programs spanning campuses in Boston and study programs in more than 30 countries worldwide, it consistently ranks among the nation's top 50 universities, and is a member of the prestigious Association of American Universities, placing it among the leading research institutions in the country.

The organization received more than $574 million in sponsored research funding in a recent fiscal year, reflecting its standing as a major engine of scientific discovery, innovation, and public impact. Research strengths span computing and data science, engineering for health, infectious disease, neuroscience, photonics, and global sustainability, giving professionals across disciplines the opportunity to engage with cutting-edge work.

Rated 4.2 out of 5 stars on Glassdoor across thousands of employee reviews, and with 89% of reviewers recommending it as a workplace, this organization has earned a strong reputation as an employer. Colleagues describe a mission-driven culture where academic excellence and community values intersect, a place where purpose and professional growth coexist.

As one of Boston's largest employers, the institution offers access to a vibrant academic and innovation ecosystem, with campuses that connect to the city's world-class healthcare, technology, and research sectors. Teams here span faculty researchers, academic administrators, student affairs professionals, and technology and operations staff dedicated to education and discovery at the highest level.

For candidates drawn to institutions where their work supports learning, research, and community impact on a significant scale, this is an exceptional environment to build a career.


About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!