THE LANDING - ATTENDANT

GENERAL SUMMARY

Under the general direction of the Shift Manager, this individual is primarily responsible for daily operational duties including working in the lodge, collecting admissions, managing ice skates, assisting skaters in the lodge and on the skating rink, informing patrons of rules, and monitoring the safety of all visitors, and concession sales. Administers first aid as needed, answers the phone, provides general information pertaining to The Landing Ice Rink, and maintains constant contact with the public, visitors, and patrons.

AREAS OF ESSENTIAL DUTIES AND RESPONIBILITIES

• Responsible for opening, securing, operating, and closing facility according to policy.
• Ensure rules are followed by patrons and inform violators of the rules if necessary. Provide warnings and further suspension of skating, as described in rules, if needed. Ensure patrons remain in permitted areas. Assist with and report unsafe conditions to and Shift Manager. Provide limited assistance to new skaters.
• Perform skate rental operations according to policy: Check for wristbands on customers, pass out and collect skates, tie laces and clean skates, inspect skates to ensure they are in proper and safe condition.
• Answer phone calls for the facility and interact with the public in a kind and courteous manner.
• Maintain cleanliness of the facility, inside and outside: General cleaning (mop, sweep, dust, vacuum, wiping tables), regular bathroom checks and light cleaning, pick up trash or spills, replace full garbage bags.
• Must be able to use a cash register and computer point-of-sale system accurately.
• Restock concession, resale items, and admission items as needed. Perform inventory of food, beverage, and merchandise.
• Maintain excellent customer service with all patrons. Greet customers with a smile and respond to patron needs in a kind and courteous manner. Provide general direction and supervision on and off the rink to both youth and adult skaters. Maintain professional behavior at all times.
• Perform snow removal and spreading salt in and around the facility. Assist in removing snow from the surface of the ice rink as needed.
• Must have reliable transportation and be able to work all scheduled hours, including early afternoons, evenings, and weekends.
• Attend regular staff meetings and training.
• When necessary, complete required paperwork accurately and on time.
• Perform basic first aid and CPR/AED skills if necessary.
• Perform other duties as assigned.

WORK SCHEDULE

The Landing season operations take place November through March, or as weather permits. Variable work shifts will be assigned include afternoon weekdays, weeknights, and weekends.

KNOWELDGE, SKILLS AND ABILITIES REQUIRED

Education:

Requires a level of knowledge normally acquired through completion of a minimum of one (1) year of high school.

Experience:

Some experience in similar environments working with children, families, or the public is desired. Knowledge of ice skating is required.

Interpersonal Skills:

Must be able to interpret and enforce all skating rules and policies. Must be able to work with a diverse population and a variety of ages. Must be organized and possess effective communication and customer service skills. Must be able to work respectfully and effectively with other full- and part-time staff.

Analytical Ability:

Ability to read and interpret documents such as safety rules and procedure manuals. Must be able to operate all required equipment in an efficient and safe manner in accordance with City policy and direction.

Physical Demands:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee is required to skate, stand, walk, sit, stoop, kneel, bend, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 60 pounds.

Work Environment:

Employees work both in indoor, climate-controlled conditions, as well as outdoor weather conditions and may be exposed to extreme cold, wet and/or humid conditions. The noise level in the work environment is usually moderate.

REPORTING RELATIONSHIP

Reports to: Recreation Supervisor - The Landing

Supervision: This position has no responsibility for the supervision of others.

This is a part-time, seasonal temporary position. Applications will be accepted until October 31, 2026, at 5:00 p.m. The City of Bettendorf is an Equal Opportunity Affirmative Action Employer. The City of Bettendorf complies with American with Disabilities Act.