ABOUT THIS POSITION
The Desktop/Field Support Specialist provides technical hardware and software support of a complex nature across
multiple business systems across PHX Sky Harbor.
This position is 100% on-site.
Currently there is one (1) 3rd shift vacancy. This position is responsible for end device support of the Aviation
Department's core business systems and includes but is not limited to: Common Use Passenger Processing (CUPPS),
Common Use Self Service (CUSS), Paging and Information Displays. Responsibilities will include:
- Provide after-hours support to airport operations, passengers and tenants. This would include coordination of
after-hours help desk calls, ticket distribution and resolution.
- Provide after-hours support to Technology team for change management, projects and system outage
resolution.
- Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime.
- Preventive and Corrective Maintenance.
- Install software updates, create, and deploy images on end user workstations.
- Work with vendors and contractors for issues requiring 2nd level support.
- Maintaining inventory control and conducting audits.
- Provide first level training when needed.
- Work environment includes heights, high voltage electrical equipment and in some cases below ground vaults.
RECRUITMENT DATES
Recruitment closes Monday, October 27, 2024. All materials must be received by 5:00 p.m. on this date.
JOB REQUIREMENTS
- A minimum of three (3) years of professional level experience providing technical support for system
infrastructure and/or software.
- 15 credit hours in computer science or a related field.
- An equivalent combination of related experience and education may be considered.
- Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to
support 24x7 operations.
- The successful candidate must pass a Federal background check.
- Only the highest qualified will candidates will be considered.
- Candidate must have excellent communication skills, as they will be providing first and second level support to
internal and external personnel, including City and Airline staff.
- This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day.
- Must possess and maintain a valid Arizona driver's license with a clean record.
- Accurate color perception is required to safely work with electrical wiring.
PREFERRED QUALIFICATIONS - The job requirements listed above, plus:
- A bachelor's degree in computer science, or a relevant field.
- A minimum of two years of experience of after-hours support.
- A minimum of two years of experience supporting more than 200 users and computers in a networked
environment.
- Proficient in ServiceNow helpdesk ticketing system
- Experience writing technical procedures, documentation, training documents, scope of work, project plans,
and status reports.