The Texas Hub Leader is a key member of NavSav's leadership team, reporting directly to the CEO. A Hub is a NavSav regional business unit responsible for the performance of multiple markets within a defined geography. Based in Houston, the Texas Hub Leader has full ownership of the Hub and its P&L, with responsibility for Texas and several additional states. The Hub Leader is accountable for revenue, new business, retention, organic growth, contribution margin, producer performance, recruiting, and talent development across the Hub.All Hub associates have a solid-line reporting relationship to the Hub Leader, including Personal Lines producers, Personal Lines service associates, Commercial Lines producers, and Commercial Lines service associates. Commercial Lines producers and Commercial Lines service associates have a dotted-line relationship through NavSav's Commercial Lines organization, which establishes national Commercial Lines standards, processes, best practices, and capability development. Personal Lines service associates have a dotted-line relationship to NavSav's national Personal Lines Service organization. Personal Lines producers report solely to the Hub Leader. The Hub Leader owns overall Hub performance and personnel accountability, while working with the functional organizations to ensure consistency and effectiveness across the matrixed roles.The Hub Leader is responsible for building a high-performing organization, establishing a strong sales and accountability culture, recruiting and developing producers, strengthening carrier relationships, and executing NavSav's strategy across the Hub.Primary ResponsibilitiesLeadership and Financial PerformanceOwn the full Hub P&L, including revenue, budget, expenses, and contribution marginDevelop and execute the annual Hub business plan, including new business, retention, revenue, margin, and hiring targetsLead all Hub associates across Personal Lines and Commercial Lines sales and serviceBuild a performance-oriented culture with clear goals, pipeline discipline, coaching, accountability, and performance managementMake timely talent and performance decisions, coordinating with the applicable functional organization for matrixed rolesDevelop bench strength and succession plans for key producer, service, and leadership rolesEnsure E&O best practices and compliance standards are followed across the HubLead through organizational change and drive consistent sales and operating disciplines across the HubProducer Development and Sales LeadershipCoach and develop newly hired and seasoned Commercial Lines and Personal Lines producers/brokers and help close businessDrive revenue and organic growth through new business development and client retentionSet clear expectations for producer performance and hold producers accountable for results, partnering with the Commercial Lines organization for Commercial Lines producersLead weekly sales sessions for new and established producersLead strategy sessions with producers and resource teams to prepare for prospect and client meetingsAttend prospect and client meetings with producers and resource teamsExecute and lead NavSav's core sales processes and playbookOwn the accuracy and discipline of the Hub's sales pipeline and forecasting in Salesforce CRMRecruiting and Talent DevelopmentPartner with the recruiting team to source, recruit, hire, and develop Commercial Lines and Personal Lines producers to meet annual hiring targetsMaintain an active pipeline of high-quality producer candidatesManage producer ramp-up and validation against defined milestonesBuild the producer bench required to support sustained organic growthClient Retention and ServiceLead Personal Lines and Commercial Lines service associates to deliver strong client service, retention, and operating performance, partnering with the applicable Commercial Lines and Personal Lines functional organizations on standards, processes, and capability developmentDrive policy and premium retention across the Hub's books of businessWork across sales and service teams to identify and address client retention risksEnsure transition and retention plans are in place for producer departures, retirements, leaves, and book transfersMarket and Carrier LeadershipBuild and maintain senior relationships with key commercial and personal lines carrier partners and use them to improve market access, placement capabilities, and growthDrive two-way cross-selling between Commercial Lines, Personal Lines, Life, Health, Employee Benefits, and other NavSav practicesHelp develop sales and marketing strategies and communications to strengthen NavSav's position across the Hub's marketsRepresent NavSav in meetings, seminars, trade shows, industry events, and networking opportunitiesKey Performance MetricsNew business: new business revenue against annual targetsPolicy (PIF) retention: performance against annual targetsPremium retention: performance against annual targetsOrganic revenue growth: measured under NavSav's standard methodology, excluding acquisition growthHub contribution margin: performance against annual targets under NavSav's standard financial methodologyProducer productivity: performance against established productivity and validation standardsProducer recruiting and development: hiring, ramp-up, validation, and retention against annual targetsSales pipeline and forecasting: pipeline quality, discipline, and forecast accuracyQualificationsRequired15+ years of P&C insurance brokerage experience, including significant commercial lines experienceSuccessful track record as an individual commercial P&C broker, including winning and retaining complex middle-market accounts8+ years of successful leadership of insurance producers in a performance-driven sales organization, preferably across multiple offices or a regionExperience leading both producer and service organizations with accountability for growth, retention, talent, and operating performanceDemonstrated understanding of Personal Lines products, carrier markets, service models, and economicsProven track record recruiting high-quality P&C producers and ramping new hires to productivityDemonstrated accountability for new business, retention, revenue growth, producer productivity, profitability, and P&L performanceExperience leading through change and establishing consistent sales and operating disciplines across teams, offices, or acquired businessesExperience leading in a matrixed organizationDeep commercial P&C knowledge and strong relationships within the commercial and personal lines carrier marketplaceStrong command of pipeline management, forecasting, sales process, and CRM disciplineActive Texas General Lines (Property and Casualty) licenseActive Texas General Lines (Life, Accident, and Health) license, or ability to obtain within a defined period after hireAbility to obtain required nonresident licenses in other Hub statesProven ability to build relationships and collaborate across functions and at all organizational levelsExecutive presence and the ability to engage effectively with senior clients, prospects, carrier executives, and internal leadershipPreferredBachelor's degree or equivalent relevant experienceCIC, CRM, CPCU, or similar professional designationLocation and TravelHouston-based, with responsibility for Texas and several additional states; regular travel throughout the Hub's markets is required.CompensationCompetitive base salary plus incentive compensation tied to Hub performance.NavSav is an equal opportunity employer.
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