Testing Technician - Surprise Location Part-Time

Provides a high-level of customer service to students and community members by administering a variety of academic, career, and certification assessments at the Rio Salado College Surprise Testing Center, located at 12535 W. Smokey Dr. Surprise, AZ 85378. This position follows strict policies and procedures for online test administration and provides technical support to customers and team members in-person, phone, and email.

Essential Functions

70% - Administers a variety of academic, career, and certification assessments to students and community members using various online systems and software while providing a high-level of direct customer service. Acts as the official test proctor for these exams, follows strict policies and procedures. Maintains confidential testing records, databases, exams, and reports, all while working in a team environment. Supports the Surprise Student Services Specialist/Technician in ensuring a secure and appropriate testing environment

20% - Assists with technical troubleshooting; provides technical support to students, candidates, and other team members. Utilizes various communication methods to correspond with Faculty, outside departments, and external companies regarding testing issues

10% - Provides general and specific information to students, Faculty, and the public regarding the operation of the testing center. Maintains office systems and procedures; provides general clerical assistance, including answering phones, greeting/directing student/customer traffic. Other duties as assigned