Testing Specialist

Student/Customer Service- 40%

• Supplies clear and concise instructions and information for testing participants and staff.
• Communicates and interacts with staff, faculty, external testing services, community partners, and others to ensure effective and efficient delivery of testing services.
• Handles and resolves customer service and staff issues and reports them to the supervisor as appropriate.

Project and Process Management- 30%

• Aids in supervising and coordinating testing services at the Lakeshore Campus. Testing includes:
  • Placement testing into college courses and programs such as English, Math, ELI, and others
  • Testing for traditional, distance learning, and alternative learning courses (make-up and online exams)
  • Accommodated testing for students with disabilities
  • Professional certification testing (professional licensing and certification exams from external testing companies)
  • Credit by exam testing (CLEP and DSST)
  • Counseling and career assessments
  • Other proctored exams
• Exams are administered in computerized, paper, and internet-based formats with different rules, regulations, and procedures for each test.
• Administers all exams in strict compliance with all applicable testing rules, regulations, and procedures.
• Scores and reports test results as appropriate.
• Maintains exam security, records, and confidentiality of testing and student information.
• Serves as Pearson Vue Center proctor.
• Attends all trainings, certification programs, and professional development workshops necessary to ensure appropriate, effective, and efficient delivery and supervision of testing services.
• Handles proctoring and testing payments.

Technology Support- 15%

• Handles and resolves technical and testing software support issues with the Information Technology department and external technical support services and reports issues to supervisor.
• Maintains proficiency in testing and college-related technology such as RegisterBlast, Zoom, Microsoft applications, Canvas, and NetSupport.

Other- 5%

• Aids in updating and maintaining training manuals for testing services provided.
• Aids in maintaining inventory of all supplies and materials for testing services.
• Performs other related duties as assigned.

Required Qualifications

• Associate's Degree plus three (3) years of related experience OR Bachelor’s Degree plus two (2) years of related experience.

• Computer proficiency using word processing, spreadsheets, databases, various software programs, and computer troubleshooting.

• Good organizational, communication, and customer service skills.

• Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.

Desired Qualifications

• Experience working in a testing or educational setting.

• Bilingual in Spanish and English.

• Schedule flexibility to meet departmental needs.