Job Title: Test Program Manager / QE Transformation Lead
Location: Seattle, WA on site is must- 4 days to office
Mandatory Areas
Must Have Skills
Skill 1 Test Program Management / QE Transformation Leadership
Skill 2 Testing Center of Excellence (TCoE) Setup & Operations
Skill 3 Healthcare Payer Domain (Facets, Claims, Enrollment, Billing, Provider Management)
Skill 4 Managed Services Transition, Discovery & Due Diligence
Skill 5 Workforce Planning, Vendor Management & Global Delivery Management
Skill 6 Test Automation & Quality Engineering (Playwright, Automation Frameworks)
Skill 7 Azure DevOps, CI/CD Pipelines & Release Governance
Skill 8 AI-Enabled Quality Engineering, Performance Engineering & Test Data Management (TDM)
Domain Experience (If any)
Healthcare Payer (Mandatory)
Facets platform experience preferred
EDI Transactions (834, 835, 837)
Claims Processing, Enrollment, Billing, Provider Management
Must Have Certifications
ISTQB Certification (Preferred)
Azure DevOps / Microsoft Azure Certification (Preferred)
Agile/Scrum Certification (CSM/PSM) Preferred
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Job Summary
We are seeking an experienced Test Program Manager / QE Transformation Lead to lead the discovery, transition, and workforce planning activities for a large-scale healthcare transformation program. The ideal candidate will establish and operationalize a comprehensive testing organization across Application Development, Application Support, and Enterprise End-to-End Testing (Test Center of Excellence - TCoE) while driving staffing, sourcing, governance, transition readiness, and quality transformation initiatives.
This leadership role requires extensive experience in Quality Engineering, Testing Transformation, Managed Services Transitions, and Healthcare Payer platforms.
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Key Responsibilities
Discovery & Assessment
" Lead discovery workshops with business, IT, and delivery stakeholders.
" Assess current testing processes, operating models, organizational structures, tools, service catalogs, workloads, SLAs, and governance frameworks.
" Conduct due diligence and maturity assessments across QA and Testing functions.
" Identify capability gaps across:
o Functional Testing
o Test Automation
o Performance Engineering
o Test Data Management (TDM)
o AI-Enabled Quality Engineering
Operating Model & Transformation
" Define and implement the future-state Testing Operating Model.
" Establish organizational structures, roles, responsibilities, and transformation roadmaps.
" Design and operationalize a Testing Center of Excellence (TCoE).
" Define Core and Flex team operating models.
" Drive enterprise-wide QE transformation initiatives and modernization strategies.
Transition & Program Management
" Develop and execute Discovery, Knowledge Transfer (KT), Transition, and Go-Live plans.
" Lead shadow, reverse-shadow, and ownership transfer activities.
" Coordinate transition activities across:
o Application Development
o Application Support
o Testing Services
" Manage risks, dependencies, escalation paths, and readiness reviews.
" Ensure successful transition governance and stakeholder communications.
Governance & Quality Leadership
" Establish TCoE governance, standards, metrics, KPIs, and reporting frameworks.
" Lead enterprise quality governance and release readiness reviews.
" Implement quality dashboards, executive reporting, and service-level tracking.
" Drive continuous improvement initiatives across testing functions.
Workforce Planning & Vendor Management
" Lead workforce planning and resource strategy initiatives.
" Define sourcing models across onshore, offshore, and nearshore teams.
" Manage vendor relationships and staffing programs.
" Support hiring and organizational scaling activities.
Quality Engineering Modernization
" Promote adoption of:
o Test Automation
o AI-Enabled Testing
o Performance Engineering
o Continuous Testing
o Test Data Management
" Drive modern QE practices integrated with DevOps and CI/CD pipelines.
" Partner with engineering teams to establish shift-left quality practices.
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Required Qualifications
Experience
" 12+ years of experience in Quality Engineering and Software Testing.
" 5+ years leading large-scale testing programs and QE transformations.
" Hands-on experience with discovery, due diligence, transition, and managed services engagements.
" Experience building, operating, or leading a Testing Center of Excellence (TCoE).
" Strong workforce planning, hiring, and vendor management experience.
" Experience managing distributed onshore/offshore delivery teams.
" Strong executive stakeholder management and communication skills.
Healthcare Domain Expertise
Must have experience with Healthcare Payer platforms and processes including:
" Facets
" Claims Processing
" Enrollment
" Billing
" Provider Management
" EDI Transactions:
o 834
o 835
o 837
Technical Skills
" Playwright
" Azure DevOps
" CI/CD Pipelines
" Quality Engineering Best Practices
" Test Automation Frameworks
" Test Management Tools
" Release Management & Governance
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Preferred Qualifications
" Healthcare Payer domain expertise.
" Managed Services transition leadership experience.
" Large-scale discovery and due diligence engagements.
" Test Data Management (TDM) expertise.
" Performance Engineering leadership experience.
" AI-enabled Quality Engineering and Testing experience.
" Experience driving enterprise-level QE transformation initiatives.
" Knowledge of modern DevOps and Agile delivery models.