Communication Skills, Customer Relations, Customer Service Evaluation, Customer Support/Service, Detail Oriented, Documentation, Forklift, Funding, Hydraulic Engineering, Loading/Unloading, Onboarding, Operational Communications, Pallet Jack, Performance Metrics, Physical Demands, Preventative Maintenance, Purchasing/Procurement, Recycling, Retail, Sales, Secondary Markets, Staff Training, Standard Operating Procedures (SOP), Team Player, Time Management, Warehousing
Colorado Springs, Colorado
Goodwill of Colorado
Job Description
Application Deadline: 06/15/2026
JOB SUMMARY:
The Shift Supervisor, Secondary Markets (S.M.)-Outlet-Recycling, will primarily work in the outlet and recycling environment in an area of combined work responsibilities. The S.M Shift Supervisor will be responsible for assisting the Secondary Markets Assistant Manager (ASM) in leading and assisting the employees, overseeing customer service, and the appearance of the sales floor and warehouse area of work. The S.M Shift Supervisor will act as Manager-on-Duty providing excellent customer service displaying an “Attitude of Gratitude” in order to support the mission of the organization.
ESSENTIAL FUNCTIONS:
- Supports the Secondary Markets ASM’s by conducting daily safety and stretching huddles, communicating daily operational changes to outlet/recycling and production employees, reporting and documenting tardiness and call-offs, assisting with onboarding and training of new employees, and assisting with job interviewing. Assists ASM with the completion of employee incident reports and disciplinary write-ups. Observe employees’ area of work to make sure key performance indicators (KPIs) are being met and assist with the reporting of weekly production numbers of various categories and revenue. Coordinates the daily break and lunch schedule. Works with ASM on scheduling time off requests.
- Coordinates the opening/closing of work area operations throughout the location to secure the facility's operation.
- Oversee the working operation of the locations equipment and ensure work tickets are submitted and preventive maintenance (P.M.’s) is up to date.
- Coordinates the placement of employees’ area of work and inventory for the outlet/recycling area.
- Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly and/or other equipment or tools to effectively move and store donated product.
- Loads and unloads trailers from the back dock and does the bill of Laden when applicable.
- Ensure KPIs spread sheets are updated daily for production logs, inventory, load list, and donations.
- Coordinates the area of work responsibilities for secondary markets between recycling and outlet.
- Ensures special trailers are unloaded and given back to the transportation depart in a time-bound manner.
- Coordinates, completes, and trains within the on-the-job training (OJT) and standard operating procedures (SOP) guidelines and Learning and Development (L&D) requirements, utilizing the employee resources, references guides, and policies.
- All other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education:
- A High School diploma or equivalent is preferred.
Experience:
- Previous retail, recycling, production, or warehouse experience is preferred.
Other:
- Have high attention to detail and the ability to make decisions.
- Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
- Able to lift up to 75 lbs, use a dolly and pallet jack as required.
- Able to obtain Powered Equipment Operator certification to safely operate equipment. Ability to operate hydraulic baler and forklift. Ability to be forklift certified.
- Able to occasionally work weekends, evenings, and holidays with overtime as necessary.
- Able to communicate effectively with customers, managers, supervisors, staff, and peers.
Core Competencies:
- Communication, Level 1
- Customer Focus, Level 1
- Excellence, Level 1
- Knowledge and Skills, Level 1
- Teamwork, Level 1
- Trust, Level 1
Functional Competencies:
Physical Requirements
Attachment to Job Description
Job Title: 171 - Shift Supervisor, Secondary Markets-Outlet-Recycling
Dept Number: Varies – Operations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Guide to Physical Requirements:
- Continuously (5-8 hours)
- Frequently (3-4 hours)
- Occasionally (1-2 hours)
- Never
LIFTING: (as defined by ADA)
Heavy: 45 lbs & over - FREQUENTLY
Moderate: 15-44 lbs - CONTINUOUSLY
Light: 14 lbs & under - FREQUENTLY
CARRYING:
Heavy: 45 lbs & over - FREQUENTLY
Moderate: 15-44 lbs - FREQUENTLY
Light: 14 lbs & under - FREQUENTLY
PUSHING/PULLING - FREQUENTLY
REACHING:
Above Shoulder - CONTINUOUSLY
At Shoulder - FREQUENTLY
Below Shoulder - FREQUENTLY
TWISTING - OCCASIONALLY
BENDING - FREQUENTLY
KNEELING/CRAWLING - OCCASIONALLY
SQUAT - OCCASIONALLY
CLIMBING:
Use of legs only (stairs) - OCCASIONALLY
Use of arms & legs (ladders) - OCCASIONALLY
HEARING - FREQUENTLY
VISION:
Visual, close - FREQUENTLY
Visual, distant - OCCASIONALLY
Visual, depth perception - FREQUENTLY
HANDS/FINGERS:
Simple grasping - FREQUENTLY
Fine Manipulation - FREQUENTLY
Repetitive Movements - FREQUENTLY
WALKING - FREQUENTLY
STANDING - CONTINUOUSLY
SITTING - OCCASIONALLY
SPEAKING - OCCASIONALLY
OTHER, please describe -