Highlights
Assists the Manager with software resale activities and the reconciliation of financial records to ensure accuracy and the responsible stewardship of Auburn University's financial resources. Provides customer support and resolves service requests through ServiceNow while ensuring accurate documentation and effective use of Auburn University resources.
Numbers & Facts
| Location | Auburn University, AL |
| Industry | Education |
| Salary | $20–$25 Per Hour |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1856 |
| Website | http://www.auburn.edu/ |
Description
Overview:
The Office of Information Technology at Auburn University is excited to begin the search for a TES IT Analyst! This position supports the administration of software licensing and contract management programs, including procurement, compliance monitoring, recordkeeping, renewals, and financial reconciliation. Provides customer support and resolves service requests through ServiceNow while ensuring accurate documentation and effective use of Auburn University resources.
Responsibilities:
- Maintains contractual records; monitors compliance; manages renewals, extensions, and amendments; and assists in resolving contract-related issues and disputes.
- Assists with software license procurement, distribution, and lifecycle management by monitoring usage, ensuring compliance, coordinating renewals, and maintaining accurate records.
- Assists the Manager with software resale activities and the reconciliation of financial records to ensure accuracy and the responsible stewardship of Auburn University's financial resources.
- Provides customer support by responding to inquiries, troubleshooting issues, and managing ServiceNow tickets in a timely and effective manner.
- Bachelor's degree
- 1 year of experience providing administrative, technical, customer service, financial, procurement, contract, or related support.
About Company
Welcome to Auburn University, a
comprehensive land, space and sea grant research institution blending arts and applied sciences. The University
continuously changes to accommodate today's needs, while still respecting the traditions and spirit of Auburn. As we grow and change, Auburn will always continue its tradition of excellence.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate, graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study determined AU had nearly $ 4 billion economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.
The main campus had an enrollment during fall of 2007 of 24,137. Auburn University offers degrees in 13 schools and colleges at the undergraduate, graduate and professional levels.
Auburn University is known not only for its academic excellence, but for its impact on Alabama as well. A recent study determined AU had nearly $ 4 billion economic impact on the state of Alabama, including a $ 1.5 billion impact on the economy and a $ 2.4 billion impact in "human capital." AU's Technical Assistance Center, a collaborative Engineering / Business outreach unit, performs hundreds of projects annually for state industry, generating millions of dollars in increased efficiencies and saving or creating hundreds of jobs statewide.
Auburn University has developed into one of the largest universities in the South, remaining in the educational forefront with its traditional blend of arts and applied science, and changing with the needs of today while living with a respect for the traditions and spirit that are Auburn.