Territory Mgr, Final Mile - Grand Rapids, MI

Territory Manager, Final Mile - Grand Rapids, MI

The Territory Manager is responsible for overseeing and leading a team of delivery drivers in our Final Mile delivery operations. This role is crucial in ensuring the efficient and timely delivery of products to customers, while maintaining high standards of customer service and safety. The Territory Manager will be responsible for managing day-to-day operations, optimizing delivery routes, resolving issues, and ensuring that the team consistently meets or exceeds performance targets.

Essential Duties and Responsibilities

• Lead, supervise, and motivate a team of delivery drivers to ensure the timely, accurate, and safe delivery of products to customers.
• Monitor and manage daily delivery schedules, adjusting as necessary to ensure timely deliveries and maximize operational efficiency.
• Conduct regular route audits and provide feedback to drivers to improve performance, safety, and customer service.
• Apply workforce planning knowledge to evaluate labor markets and devise strategies to attract talent.
• Support collaborative work environment through continuous communication and relationship building.
• Ensure drivers are adhering to all company policies, safety standards, and local traffic regulations.
• Provide ongoing training and development for delivery drivers, ensuring they are equipped with the necessary tools and knowledge to succeed.
• Act as the primary point of contact for drivers, addressing any concerns, issues, or questions that arise during their shifts.
• Analyze performance metrics, identify areas for improvement, and implement strategies to increase efficiency and customer satisfaction.
• Handle customer complaints or delivery issues, ensuring prompt resolution and maintaining high customer satisfaction levels.

Required Qualifications

Experience: 3+ years proven experience in managing delivery teams, logistics, or operations in a final mile or transportation setting. Education: High school diploma or equivalent required. Bachelor's degree in business, logistics, or a related field is a plus. Any combination of education and experience will be considered. Professional Certifications: None Preferred knowledge, skills or abilities Strong leadership and team management skills, with the ability to motivate and coach a diverse group of individuals. A commitment to safety, quality control, and continuous improvement. Excellent problem-solving skills, with the ability to address issues quickly and effectively Ability to work in a fast-paced, dynamic environment with changing priorities. Strong communication skills, both verbal and written, with the ability to interact professionally with customers, team members, and leadership. A valid driver's license with a clean driving record.

Working Conditions

Hybrid / Flexible working conditions Occasional travel required Working at stores sometimes outside in inclement weather. Physical Requirements Sitting Standing (not walking) Walking Kneeling/Stooping/Bending Driving a vehicle Reaching overhead Lifting 50+ pounds