Territory Manager

Company Overview

Riverstone Logistics RLX is committed to being an honest reliable dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors serve our communities and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte North Carolina RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Territory Manager manages multiple logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations. They will travel daily between assigned client retail locations to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.

Competencies

Customer Focus

Drive for Results

Ethics and Values

Problem Solving

Conflict Resolution

FunctionalTechnical Learning

Managing and Measuring Work

Timely Decision Making

Interpersonal Savvy

Organizing

Informing

Dealing with Ambiguity

Essential Duties and Responsibilities

The essential functions include but are not limited to the following

Responsible for consistently meeting and exceeding client service goals

Oversee the daily outbound operations of multiple client retail locations and their various components ensuring compliance with company client local state and federal policies and regulations

Maintains a professional appearance always

Leverages routing software to ensure that all client deliveries are scheduled and tendered

Managing and maintaining communication regarding special requests from clients and their customers within their assigned territory

Ensures daily meetings with service providers and teams are conducted consistently ensuring performance rankings are accurate and updated daily following standard Company operating procedures

Interpret and share location KPIs with key stakeholders

Partner with motor carriers to facilitate compliance and delivery capacity for the client

Responsible for the upkeep and maintenance of all assigned assets both from RLX and the client

Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables

Collaborate with fellow peers on daily functions including work allocation training and problem resolution.

Performing other work-related duties as assigned

Minimum Qualifications Knowledge Skills and Abilities

High School DiplomaGED or equivalent required

Bachelors degree in a relevant field of study or equivalent combination of education and experience strongly preferred

1-2 years of last mile distribution andor supply chain operations experience

Must be proficient in Microsoft Office suite specifically Excel and Power BI

Ability to learn new technologysoftware and processes quickly

Ability to complete work in a timely accurate and thorough manner

Effective verbal and written communication skills

Ability to exhibit a professional demeanor when dealing with conflict

Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This involves traveling to various locations within the specific territory for the client.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to move stand and bend for long periods of time. Additionally this role requires the ability to communicate effectively with coworkers and outside stakeholders in person and frequently utilize computer-related messaging. The employee is required to maneuver about the work areas and movemanipulate various objects. This position requires occasional extended work hours and frequent travel to assigned client retail locations.

Note

This job description in no way states or implies that these are the only duties to be performed by the employees incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge skills or abilities. This document does not create an employment contract implied or otherwise other than an at will" relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability. Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.