| Location | wayland, MA |
Location
This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States
Role Summary
The Department Manager directs the service and selling to achieve an engaging and inspiring store environment. This can include the development of others, collaborating with key partners, and supporting store operations and visual needs.
Role Responsibilities
Customer Experience
Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals
Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and selling experience
Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell and clientele
Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
Leadership + Team Management
Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
Utilizes brand resources to champion employee development and support initiatives such as employee recognition and team building activities
Visual + Business Operations
Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement and stock levels
Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
Supports product flow processes which include shipment receipt, processing, tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization if followed
Communication + Relationships
Contributes to an inclusive environment by helping amplify all voices, actively seeking and advocating different perspectives
Facilitates the sharing of product knowledge, brand messaging, and store priorities though daily touch points with the team
Sets individual sales goals and selling expectations to cultivate a collaborative selling environment
Provides insights related to the customer and staff experience and communicates feedback to the Store Manager
Role Qualifications
Terrain brand fan
2+ years retail leadership experience
Strong merchant skills and a history of delivering financial results
Ability to work flexible hours to meet the store needs, including nights, weekends, and holidays
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range
USD $50,000.00 - USD $50,000.00 /Yr.
US EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.