Termite Technician

Job Description:

Essential Duties and Responsibilities 

·        Responsible for day-to-day operations of termite control route.

·        Maintain production and utilization standards.

·        Inspect, diagnose and discuss the scope of services recommended to the customer based on findings. Provide education about the prevention of termites.

·        Apply termiticides to pre- and post- construction structures according to specifications, safety procedures and label instructions.

·        Communicate with customers regarding services provided, answer any questions they have and look for opportunities to cross-sell additional services.

·        Complete all required production documentation in Pest Pac.

·        Adhere to all safety protocols related to the position including but not limited to wearing all required and OSHA compliant personal protective equipment and respirator.

·        Responsible for maintaining clean and proper working tools.  Perform weekly inspections and report any incidents of damage to supervisors.

·        Follow all Department of Agriculture and Consumer Services (DACS) regulations related to applications of pesticides, securing product to prevent hazardous exposure to others. 

·        Follow all Turner Pest Control incident reporting policy related to vehicle accidents, workplace injury, property damage and hazardous materials accidents.

·        Maintaining an 85% or higher quality assurance and driver score.

General Competencies

Definitions

Anticimex Ethics

·        Demonstrates integrity in all actions aligning with the Anticimex Code of Conduct.

·        One Team, One Goal is exhibited in day to day and mindset.

·        Embodies Anticimex Core Values of Trust, Innovation, and Passion and shows creativity in their approach to maximizing customer and employee experience.

·        Speaks up when something is not right, and ensures everyone is treated with respect, dignity, and fairness.

Change Management

·        Develops professionally from suggestions and feedback.

·        Remains positive, effective and easily navigates through changes.

Effective Communicator

·        Conveys information using available systems and technology effectively, efficiently, and in a professional manner.

·         Practices active listening, shows patience and pauses before responding.

·        Adheres to expectations regarding communication with customers, co-workers and management.

Job Responsibilities

·        Is comfortable and proficient in their job duties and responsibilities.

·        Understands how their role contributes to the overall organizational goals and objectives.

Job Knowledge

·        Completes required learning assignments in Workday and other training systems when assigned.

·        Takes initiative to expand their knowledge and skill set.

Professional Dress Code

·        Maintains a professional and well-kept appearance.

·        Adheres to Company dress code policy and departmental expectations for PPE (Personal Protected Equipment) if applicable.

General Competencies

Definitions

Accountability

·        Starts the workday on time, submits assignments and attends appointments within expected timelines.

·        Accepts and takes responsibility for their actions.

·        Is thorough, accurate, and neat in job tasks.
Follows through with assigned tasks while adhering to company policies and procedures.

Team Builder

·        Acts as an ally and resource to new hires, employees in a new role, or acquired team members by assisting them in their new environment.

Expectations & Compliance

·        Commits to following all company policies and procedures (i.e., Attendance, Safety, Position Procedures).

·        Seeks assistance and clarification when needed.

·        Successfully completes number of stops per day per platform standards.

·        Achieves satisfactory Driver Score per platform standards.

·        Customer reviews meet platform expectations.

·        Customer retention percentage at or above platform standards.

·        Is efficient with designated route and utilization.

·        Minimal customer call backs per platform standards.

·        Proper use and storage of hazardous materials.

Safety

·        Contributes to a safe and secure environment by following established policies and procedures.

·        Maintains a neat and clean work area, including vehicles, and follows OSHA and DAC guidelines.

Customer Engagement

·        Provides excellent customer service through courteous communication and behavior.

·        Refrains from using harsh language or being rude towards or around co-workers and customers.

·        Treats co-workers and customers with integrity, respect, and fairness.

Requirements: 

·        Minimum age of 19 years of age.

·        High School Diploma or equivalent.

·        Clean driving record for vehicle insurability.

·        Complete all required training to obtain and maintain FDACS ID Card Holder.

·        QualityPro Certification within the first 90 days of employment.

·        Certified FDACS Operator License (Preferred)

·        Certified Pest Control Technician (Preferred)

Physical/Environmental Requirements

Physical Activities

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.

Never   Occasionally   Constantly

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

Never   Occasionally   Constantly

Often standing for prolonged periods.

Never   Occasionally   Constantly

Moving about to accomplish tasks or moving from one worksite to another.

Never   Occasionally   Constantly

Carrying, adjusting or moving objects up to 50 pounds in all directions.

Never   Occasionally   Constantly

Communicating with others to exchange information.

Never   Occasionally   Constantly

Repeating motions that may include the wrists, hands and/or fingers.

Never   Occasionally   Constantly

Operating machinery and/or power tools.

Never   Occasionally   Constantly

Operating motor vehicles or heavy equipment.

Never   Occasionally   Constantly

Assessing the accuracy, neatness and thoroughness of the work assigned.

Never   Occasionally   Constantly

Environmental Conditions

Low temperatures.

Never   Occasionally   Constantly

High temperatures.

Never   Occasionally   Constantly

Outdoor elements such as precipitation and wind.

Never   Occasionally   Constantly

Noisy environments.

Never   Occasionally   Constantly

Hazardous conditions.

Never   Occasionally   Constantly

Poor ventilation.

Never   Occasionally   Constantly

Small and/or enclosed spaces.

Never   Occasionally   Constantly

Physical Demands

Sedentary work that primarily involves sitting/standing.

Never   Occasionally   Constantly

Light work that includes moving objects up to 20 pounds.

Never   Occasionally   Constantly

Medium work that includes moving objects up to 50 pounds.

Never   Occasionally   Constantly

Heavy work that includes moving objects up to 100 pounds or more.

Never   Occasionally   Constantly