About the Role:
The Tennis Shop Supervisor supports the daily operations of the tennis shop and facility, ensuring a high level of service for members and guests. This role combines retail operations, administrative responsibilities, and front-line customer service to create a welcoming and efficient tennis environment.
Retail & Shop Operations
- Perform daily shop attendant duties, including restocking drinks, snacks, and retail merchandise
- Operate the retail point-of-sale (POS) system accurately and efficiently
- Receive and process incoming merchandise (hard goods), maintain inventory, and handle special orders
- Maintain cleanliness, organization, and presentation of the shop
- Prepare and serve beverages, including alcoholic beverages, in accordance with club policies and local regulations
Customer Service & Member Experience
- Provide exceptional, professional customer service to members and guests
- Greet members and guests, assist with inquiries, and direct them to assigned courts
- Facilitate clear and timely communication between members and tennis staff regarding scheduling, programs, and general inquiries
- Support a welcoming and organized atmosphere within the tennis facility
Court & Facility Coordination
- Monitor court sheets and assist with court assignments and scheduling
- Track and enter court usage data accurately
- Communicate court availability, changes, and updates to both members and tennis staff
- Oversee general facility activity during shifts to ensure smooth operations
Administrative & System Management
- Process billing for all tennis programs using Northstar
- Manage and create tournament and event registrations within Northstar
- Ensure drink and food requisitions are completed accurately and submitted in a timely manner
- Maintain accurate records and reporting using Microsoft Excel
Requirements
- Strong customer service and interpersonal skills
- Excellent communication skills, with the ability to coordinate effectively between members and staff
- Experience with retail operations and POS systems preferred
- Proficiency in Microsoft Excel (intermediate to advanced)
- Experience with Northstar or similar club management software is a plus
- Strong organizational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Professional demeanor and team-oriented mindset
- Ability to work evenings, weekends, and holidays
Benefits
- Medical, Dental, Vision, and Life Insurance
- Short-term and long-term disability insurance
- Paid Time Off (PTO)
- Verizon Phone Bill Discounts
- 401K + employer match (up to 6%)
- Culture with Monthly Awards and Recognition
- Free lunch daily
- FSA for health and dependent care
- Employee Golf Days
- Hertz Rental Car Discounts
- Employee Scholarship Opportunity
- Employee Assistance Program