Manage all daily operations of the Tennis Pro Shop, including opening and closing procedures
Deliver outstanding customer service to Raintree members, guests, and program participants
Oversee retail sales, inventory management, and merchandising for tennis and pickleball
Order, receive, price, and merchandise apparel, equipment, accessories, and footwear
Operate and manage POS systems, cash handling, and sales reporting
Maintain demo racquet programs and coordinate restringing services
Assist members with court reservations, lesson registrations, and program inquiries
Promote and support tennis and pickleball lessons, clinics, leagues, camps, and tournaments
Collaborate closely with the Director of Racquet Sports and teaching professionals
Support junior programs, USTA teams, pickleball programming, and special events
Train and supervise part-time pro shop staff as needed
Ensure the pro shop is consistently clean, organized, and visually appealing
Communicate effectively with club leadership and racquet sports staff
Previous pro shop, retail management, or customer service experience (country club preferred)
Strong knowledge of tennis and/or pickleball equipment, apparel, and trends
Excellent communication, organizational, and interpersonal skills
Ability to multitask and work efficiently in a fast-paced environment
Comfortable using POS systems and basic sales reporting tools
Flexible availability including evenings, weekends, and holidays
Professional appearance and demeanor suitable for a private club environment