GENERAL SUMMARY OF POSITION
The Tennis & Pickleball Director is an exempt position whose primary responsibility is the financial success of the Tennis and Pickleball Programs through the on-going creation and/or development of staff, programs, services and facilities. The Tennis & Pickleball Director provides leadership to the tennis & pickleball professional team to ensure that member needs are met and that the experience delivered surpasses expectations. The Tennis & Pickleball Director will be required on a daily basis to exercise discretion and independent judgment in ensuring that the Tennis & Pickleball Program is successful and vibrant.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".
Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:
Our Mantra:
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete's Promise:
Service Forward
Ruthlessly Consistent
Do the Right Thing
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
Employee Management
- Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company polices and directives
- Performs timely performance evaluations on Associates and bi-monthly Associate department meetings
- Compiles comprehensive reports regarding performance of Associates
- Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
- Ensure day-to-day operations run smoothly and efficiently through visible management presence and leadership
- Process, review and submit payroll for all tennis and pickleball staff
- Act as the club Manager on Duty, as required
Tennis & Pickleball Management
- The creation, development and implementation of programming for the tennis and pickleball department including private lessons, tennis clinics, USTA leagues, tournaments, programs and events for all ages and abilities
- Develop and introduce new services and programs on an ongoing basis; track utilization including capacity/availability, male/female, member/non-member, etc.
- New Member Integration: set up new member with an orientation to the Club's activities and programming
- Develop seasonal and special activity events. Communicate four weeks in advance with other department heads and tennis professionals regarding upcoming event details and event preparation
- Oversee all tennis operations including customer service, communication, marketing, purchasing, program development, implementation and evaluation
- Daily walk through of the department to ensure a clean, organized, safe, and well-maintained facility, paying special attention to court and net conditions, cleanliness, service delivery, and member interaction
Financial Accountability
- Manage financial performance of the tennis program through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention
- Track, report and analyze the details of financial operation
- Prepare and implement action plans to meet or exceed monthly financial goals
- Assist club management in development of annual operating and capital budgets, as well as long term growth strategy
- Review applicable financial statements and reports
- Revenue management, including ensuring all lesson & program charges are inputted on the same day service was received. Submit and approve proper administrative paperwork with client signature prior to payroll approval (including late cancellations and no shows).
Communication and Relationships
- Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests
- Promote harmonious relations among members, staff, vendors, and the community at-large
- Enforce Club and tennis policies as posted in the Tennis court area
- Communicate timely and follow up, as appropriate
- Active participation in required events, required programs, required meetings and required trainings
Corporate Goals & Objectives
- Promote the company's safety goals and actively work towards ensuring a safe working environment
- Interpret and ensure compliance with company policies and procedures
- Actively further Tennis and Pickleball objectives and continuously support improvement and positive change, which includes participating in corporate designated committees to improve the company and business operations
- Keep current with research in tennis teaching systems and programming trends
- Active participation in meetings and training programs
- Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays