Job Information
State of Tennessee Job Information
Opening Date/Time11/05/2026 12:00AM Central TimeClosing Date/Time11/18/2026 11:59PM Central TimeSalary (Monthly)$2,925.00Salary (Annually)$35,100.00Job TypeFull-TimeCity, State LocationChapel Hill, TNDepartmentEnvironment and Conservation
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, MARSHALL COUNTY
This position is located at Henry Horton State Park Lodge in Marshall County.
Qualifications
Education equivalent to graduation from a standard high school and two years of experience in customer service or guest relations.
One year of qualifying full-time customer service or guest relations experience may be substituted for the required education on a year-for-year basis.
Overview
A TSP Lead Night Clerk is responsible for training staff, managing the front desk at a hotel during the third shift and performing administrative tasks.
Responsibilities
- Responsible for training Tennessee State Parks Night Clerk staff on administrative duties and processes required to complete the night audit.
- Audits and maintains comprehensive records by compiling, coding, categorizing, calculating, and tabulating information or data to ensure accuracy and completeness.
- Uses computers and computer systems to enter, process, and evaluate, all night audit information.
- Communicates effectively with peers and supervisors on a daily basis regarding the accuracy of procedures and records.
- Handles front office operations, which include taking reservations, answering phone calls, and accurately recording messages. Also responsible for creating documents or forms, filing documents, and performing other related tasks.
- Verifies and inputs employee tips, reviews group contracts against actual room and event details to ensure everything is correct prior to guest departures.
- Performs physical activities related to the maintenance of the hotel lobby such as cleaning public areas, managing gift shop inventory, moderate to heavy lifting, walking, stooping, standing, sitting, typing, and handling of materials.
- Provides customer service and troubleshooting to guests regarding various issue related to their stay.
Competencies (KSA's)
Competencies:
- Interpersonal Savvy
- Manages Conflict
- Customer Focus
- Decisions Quality
- Instills Trust
Knowledges:
- Customer and Personal Service
- Clerical
- Communications and Media
- Information Technology
Skills:
- Mathematics
- Complex Problem Solving
- Writing
- Management of Financial Resources
- Reading Comprehension
Abilities:
- Number Facility
- Mathematical Reasoning
- Problem Sensitivity
- Deductive Reasoning
- Inductive Reasoning
Tools & Equipment
- Computer
- Cash Register
- Reservation Systems
- Property Management Systems
- Telephone