Tenant Engagement Director

With a multi-gigawatt development pipeline and long-term lease agreements with investment-grade hyperscale tenants, our client is scaling rapidly to meet the surging demand for AI and high-performance computing infrastructure. Partners with: Legal & Corporate Development (deal terms, as SLA/feasibility advisor); Technology (SLA tooling); Site Ops (day-to-day); Finance (revenue accounting).

Permanent Placement

Title or Role: Tenant Engagement Director
Compensation: Up to $200,000 base salary + Equity & Cash bonus plus benefits, commensurate with experience.
Location: Denver, CO, or New York City - On-site 
Company Description
Our client is a publicly traded developer and operator of industrial-scale data centers built to power the world's leading hyperscale technology companies. With a multi-gigawatt development pipeline and long-term lease agreements with investment-grade hyperscale tenants, our client is scaling rapidly to meet the surging demand for AI and high-performance computing infrastructure.
The tenant side of that business — the relationships, SLAs, the money tied to uptime and performance — has never had a dedicated owner. That is this role.

Position Description
From the moment a facility goes live for a hyperscaler tenant, you own the relationship — and the operational rigor behind it. This is a build-it-from-nothing role: you are designing, how tenant operations, SLA tracking, and commercial performance reporting work at this company, then running it.

Responsibilities

• Own the tenant relationship post go-live — SLA administration, change-order management, and commercial terms, end to end.
• Monitor SLA/uptime compliance and manage financial exposure from overages or penalties in ServiceNow — you will not build the platform, but you own the logic and accuracy of what it tracks.
• Partner with Technology, Site Ops, and Finance to define SLA-tracking requirements and drive them into the system of record.
• Sit inside deal negotiations as the operational and technical feasibility voice — stress-testing SLA terms for whether they can actually be measured and enforced at the infrastructure level.
• Run tenant turnover and commissioning for every new activation, coordinating across Site Operations, Asset Management, and EAM.
• Own invoicing accuracy as tenancies goes live, working with Finance on revenue recognition.
• Build the portfolio-level performance narrative — the story of tenant and commercial performance across the HPC hyperscaler book — for leadership.

Qualifications

• A track record owning a technical or infrastructure customer relationship end to end — not one slice of it.
• Fluency translating SLA/contract language into operational and technical requirements — you can read an uptime clause and know exactly what it demands of Site Ops and Technology.
• Experience running a cross-functional turnover, activation, or commissioning process in a technical/infrastructure environment — you know where handoffs break.
• Comfort owning data inside a system of record (ServiceNow or similar) that carries real financial exposure.
• The judgment and credibility to shape deal terms with Legal and Corporate Development — without formal sign-off — because your read on operational/technical feasibility is trusted.
• 6+ years in data center operations, infrastructure asset management, or technical account/customer management, with hands-on SLA administration. Experience with hyperscale HPC-AI data center infrastructure or large tenant/colocation environments strongly preferred; traditional CRE property management background is not a fit for this seat.

Scope of Role

Owns: operational/technical meaning of SLA and contract terms; turnover and change-order coordination; SLA-tracking requirements; commercial performance reporting.
Partners with: Legal & Corporate Development (deal terms, as SLA/feasibility advisor); Technology (SLA tooling); Site Ops (day-to-day); Finance (revenue accounting).
Does not own deal negotiation itself; site operations; the ServiceNow platform build; corporate revenue accounting.

Education & Certifications
Bachelor's degree in a relevant field (engineering, technology, or business background preferred over real estate/finance).

Benefits:

• 401K
• Medical / Dental / Vision

Equal Opportunity Employer:
RCM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay Transparency:
RCM believes in transparency and fairness in compensation. We are committed to providing our employees with competitive salaries that reflect their skills, experience, and contributions to our organization. As part of our commitment to pay transparency, we want to provide you with as much information as possible about our compensation practices.

About RCM:
RCM is publicly traded on Nasdaq under the symbol RCMT.  RCM is a business and technology solutions provider with world-class talent in key market segments. We help design, build, and enable the Industries of Tomorrow, Today. Operating at the intersection of resources, critical infrastructure, and modernization of industries, RCM is a provider of services in Life Sciences, Data & Solutions (IT), Healthcare, Engineering, Aerospace & Defense, and Process & Industrial.

Disclaimer:
This job posting is intended to describe the general nature and the level of the work to be performed. It is not intended to include every job duty and responsibility specific to the position. RCM reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.