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Job Type
Full-time
Description
The Tenant Coordinator at Colliers | Wisconsin plays a vital role in supporting Property Managers to ensure an exceptional experience for our commercial tenants. This position requires strong organizational skills, attention to detail, and a proactive approach to tenant relations and administrative duties.
Essential Job Functions
Tenant Relations and Service
- Ensure prompt resolution of tenant maintenance requests and facilitate monthly billing for these services
- Foster positive relationships with tenants, management team, and contractors
- Coordinate tenant move-in packages and manage distribution of tenant gifts and holiday gifts
- Plan and organize annual tenant events
Administrative Support
- Code and process vendor invoices, manage accounts payable, and maintain accurate records
- Track and file vendor and tenant Certificates of Insurance; maintain insurance tracking system
- Maintain tenant contact lists, vendor directories, and other property-related databases
- Assist in lease administration activities including lease abstracting and preparing monthly rent statements
- Create and maintain lease and property files, both hard copy and electronic
Financial and Operational Support
- Prepare and coordinate bid proposals, create service contracts, and conduct bid comparison analysis
- Provide administrative support for building and tenant improvement projects
- Assist in invoice tenant work order billbacks (meter readings, HVAC, etc.)
Communication and Coordination
- Greet and assist tenants, prospective tenants, vendors, contractors, and guests; provide hospitality services
- Answer questions and provide information to stakeholders; ensure effective communication flow
- Schedule and coordinate meetings, special events, and property inspections as needed
- Troubleshoot and address computer and phone system issues; coordinate service calls
Skills and Qualifications
Required
- Minimum 2+ years of experience in customer service, clerical, or administrative roles (commercial real estate experience is a plus)
- Proficiency in Microsoft Office suite, particularly Excel for data analysis and reporting
- Highly organized with the ability to manage multiple projects and deadlines effectively
- Strong communication skills with a focus on customer service and relationship building
- Entrepreneurial mindset with a collaborative approach and a commitment to client and team success
- High integrity, professionalism, and ability to maintain confidentiality
- Polished appearance and excellent interpersonal skills for interaction with high-level professionals
Helpful Skills
- Familiarity with property management and accounting software such as Yardi, MRI, Kardin, or Argus
- Knowledge of property facility management software like Angus Anywhere, Facility Dude, or MRI Workspeed
- Proficiency in database and project management software (e.g., SmartSheet)
Ready to take the next step? We'd love to hear from you.
Questions?
Contact Alyssa Ellis, Senior People Services Generalist
414-278-6829 | alyssa.ellis@inlandcompanies.com