Tenant Coordinator

Provide customer service for tenants, including applying for benefits and entitlements, healthcare coordination, assist in the completion of rental money orders/checks, ensure tenant problems and members of the team have addressed concerns in a timely manner. Key Responsibilities: Assess and develop individual care plans, coordinate case management needs, work with collateral providers and natural supports to build networks of supports, and coordinate care plan meetings as necessary.

Tenant Coordinator – Part-Time• Status: Non-Exempt• Hourly Rate: $26.52• Schedule: Tuesday- Friday: 9:30am- 5:00pm• Location: 1323 Boston Road, Bronx, NY

About HANAC:HANAC, Inc. (Hellenic American Neighborhood Action Committee) is a multi-faceted nonprofit organization founded in 1972 to serve vulnerable populations throughout New York City. We are committed to providing high-quality social services to improve the lives of those in need.

Position Summary:The Tenant Coordinator will provide comprehensive social services to residents in a newly constructed Senior Affordable Rental Apartment (SARA) development. This includes older adults aged 60+, some of whom were previously homeless. The Coordinator will work collaboratively with the Program Director and Social Work Supervisor to promote housing stability, facilitate aging in place, and build a positive, inclusive community culture through programming and support.

Key Responsibilities:

• Assess and develop individual care plans, coordinate case management needs, work with collateral providers and natural supports to build networks of supports, and coordinate care plan meetings as necessary.
• Regular contact with clients and ongoing coordination with all referred service providers.
• Develop and facilitate counseling sessions with clients as needed.
• Provide advocacy and resource linkages as required.
• Create curriculum and training to educate building staff on the unique needs of the target population.
• Promote program-wide community and culture building activities including planning events, celebrations, and activities to contribute to an inclusive living environment. (i.e., presentations/update on Medicaid, Medicare, and other insurances, home care, training exercises, shopping trips, art and crafts, tenant appreciation day and holiday parties/lunches, fire drills if applicable, etc.)
• Written reports as required by program standards as well as timely, accurate record keeping and data collection.
• Provide customer service for tenants, including applying for benefits and entitlements, healthcare coordination, assist in the completion of rental money orders/checks, ensure tenant problems and members of the team have addressed concerns in a timely manner.
• Completion of Initial Intake, assessment, and file consent form in a timely manner.
• Completion of updated assessments when any medical or social changes take place.
• Conduct periodic home visits/wellness checks for tenants with special needs or circumstances.
• Maintain daily case assistance log.
• Completion of detailed progress notes in a timely manner.
• Completion of detailed monthly reports for HPD in a timely manner.
• Assist Supervisor and/or Program Director as needed.

Qualifications:

• Bachelor’s Degree in Social Work or a related field, OR at least two years of college with demonstrated experience working with aging populations
• Knowledgeable in public benefits and entitlements for low-income seniors
• Proficient in Microsoft Office
• Strong interpersonal, organizational, and problem-solving skills
• Detail-oriented, dependable, and capable of working both independently and collaboratively
• Bilingual preferred (Spanish, Chinese, or Korean)

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