Tenant Account Representative

Tenant Account Representative

Principal Duties and Responsibilities

• Monitor weekly open-rent and monthly accounts receivable reports; review tenant billing, payment history, and lease records to identify and resolve delinquencies.
• Contact tenants regarding past-due rent and other lease charges, negotiate repayment plans within established authority, document collection activity, and follow-up on commitments.
• Research and resolve tenant questions and billing discrepancies by reviewing lease terms, CAM calculations, utilities, real estate taxes, invoices, and payment history; prepare correspondence, account reconciliations, invoice revisions, and approved credits.
• Coordinate billing and payment changes with Billing and Lease Administration to ensure accurate documentation and future invoicing.
• Escalate tenant issues to leasing agents, management, legal collections personnel, and corporate counsel to determine next steps for delinquent or disputed accounts; participate in weekly default meetings.
• Actively maintain and update list of outstanding tenant disputes, including regular follow up with personnel assigned to find solutions.
• Initiate and monitor default activity, including coordinating default and demand letters with Litigation Paralegal, following up with tenants, tracking required waiting periods, and reporting account status.
• Work with cash receipts team to make sure funds are appropriately applied.
• Prepare bankruptcy proof-of-claim support by calculating pre-petition, administrative, and lease-rejection amounts in accordance with lease terms, and provide documentation to the collections paralegal.
• Regularly present status of accounts to organization senior management.

Requirements / Experience

• Five or more years of experience in accounts receivable, collections, accounting, property management, or a related customer-service role; associate degree preferred.
• Experience reviewing account activity, reconciling balances, researching billing discrepancies, and interpreting lease or contract terms.
• Strong written and verbal communication skills, including the ability to discuss delinquent balances, document collection activity, and prepare professional correspondence.
• Sound judgment, professionalism, and attention to detail when handling sensitive tenant accounts, repayment arrangements, defaults, and bankruptcy-related documentation.
• Ability to manage multiple priorities, meet follow-up deadlines, and collaborate effectively with tenants, attorneys, leasing, billing, lease administration, property management, and internal collections teams.
• Proficiency with Microsoft Outlook, Word, and Excel; experience with MRI Software or a comparable accounting or property-management system preferred.
• Commercial real estate or lease administration experience preferred.

Relationships

• Works regularly with tenants, leasing agents, attorneys, management, billing, lease administration, property management, cash receipts, and internal and external collections personnel.

Pay Range: $62,500 - $72,500 Annually

Please note that final offer will be dependent on geographic location, applicable experience and skillset of the candidate.