Temporary Revenue and Recovery Technician II

Temporary Revenue and Recovery Technician II

Salary

$24.18 - $36.02 Hourly

Location

Riverside

Job Type

Temporary

Job Number

26-15313-02MC

Department

RUHS-Medical Center

Division

Patient Acct Svc

Opening Date

04/23/2026

Closing Date

4/27/2026 9:59 AM Pacific

• Description
• Benefits
• Questions

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks to fill a Temporary Revenue and Recovery Technician II position to support the Riverside University Health System - Medical Center. This is a full-time temporary position located in Riverside.

This role is responsible for managing high-volume customer service phone lines, handling an average of 150+ calls per day. The position also includes processing patient and insurance credit card payments, with a daily volume of approximately 20-30 transactions.

Preferred qualifications include familiarity with government healthcare programs, such as Medi-Cal, as well as experience working with commercial insurance payers.

Schedule: 5/40, Monday - Friday: 7:30am-4pm

Candidates must have experience working with Hospital and/or FQHC billing and collections.

Under general supervision, performs routine revenue and recovery work; gathers and verifies information on clients financial status; and performs other related duties as required.

Positions in this class are characterized by performing the full scope of activities for the recovery of current and delinquent accounts, including but not limited to, unresolved accounts and court related activities.

Meet the Team

About TAP

The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will basis.

Click here to learn more about TAP:https://rc-hr.com/temporary-medical-assignment-program-tapmap

Temporary & Medical Assignment Program (TAP/MAP) | County of Riverside Human Resources

Benefits of Working for the County of Riverside

EXAMPLES OF ESSENTIAL DUTIES

• Determine or verify address, employment, earnings, assets and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview.
• Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts.
• Gather and provide information to be used in obtaining civil action against clients; file legal actions; provide information and evidence to be used in civil and criminal prosecutions for the purpose of obtaining liens, judgments, and wage garnishments; represent the department in court hearings; testify in court for cases involving the failure of clients to pay debts.
• May interview, train and oversee Revenue and Recovery Technician Is.

MINIMUM QUALIFICATIONS

Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Experience:

OPTION I: Two years of experience performing collections activities including gathering financial information and scheduling account payments.

OPTION II: One year as a County of Riverside Revenue and Recovery Technician I.

Knowledge of: The basic methods and techniques used in revenue and recovery work; sources of financial information; laws, regulations, and codes pertaining to the legal collection of funds.

Ability to: Interview clients to obtain personal and financial information; utilize standard collection techniques; prepare correspondence and legal documents; communicate effectively under stressful conditions with people from a variety of social, cultural, and economic backgrounds; establish and maintain effective working relationships.

SUPPLEMENTAL INFORMATION

What's Next?

This recruitment is open to all candidates.

Based on the number of applications received, the posting may close without notice.

For specific questions regarding this position, please contact Mayra Chavez at 951.955.0772 or maychavez@rivco.org. For general inquiries, please allow up to 2 business days to receive a response.

____

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service, and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process, examinations, Veterans preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

BENEFIT PROGRAM: UPE..

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.

MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
• A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,

Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees Retirement Law. The Retirement Law is complex and subject to change. If theres any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0 < 3 year = 80 Hours (10 Days)

4 < 9 years = 120 Hours (15 Days)

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY:

Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for those unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave benefits. The wage replacement rate, as defined by current law, is between 60-70% of wages earned during the SDI eligibility period. Benefits can be coordinated with other available leave balances to provide up to 100% of regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

01

Do you possess a high school diploma, G.E.D. equivalency, or high school proficiency certificate?

• Yes
• No

02

Do you possess a valid California Drivers License?

• Yes
• No

03

How many years of experience do you have performing collections activities including gathering financial information and scheduling account payments?

• No Experience
• Less than twelve months
• More than one year, but less than two years
• More than two years, but less than three years
• More than three years, but less than four years
• More than four years, but less than five years
• Five years or more

04

How many years of experience do you have working with FQHC billing and collections?

• No Experience
• Less than twelve months
• More than one year, but less than two years
• More than two years, but less than three years
• More than three years, but less than four years
• More than four years, but less than five years
• Five years or more

05

How many years of experience do you have working with hospital billing and collections?

• No Experience
• Less than twelve months
• More than one year, but less than two years
• More than two years, but less than three years
• More than three years, but less than four years
• More than four years, but less than five years
• Five years or more

06

Do you possess Medical Billing Certification? (Please attach copy of certificate to this application)

• Yes
• No

07

Please rate your proficiency in Microsoft Word.

• No Experience
• Basic
• Intermediate
• Advanced

08

Please rate your proficiency in Microsoft Excel.

• No Experience
• Basic
• Intermediate
• Advanced

09

Please rate your proficiency in Microsoft Outlook.

• No Experience
• Basic
• Intermediate
• Advanced

10

Please rate your proficiency in Microsoft Power Point.

• No Experience
• Basic
• Intermediate
• Advanced

11

Do you have experience reviewing and making follow-up determinations on Denied claims?

• Yes
• No

12

Do you have experience working with Epic patient accounting systems?

• Yes
• No

13

Do you have at least one year of experience working as a Revenue and Recovery Technician I with the County of Riverside?

• Yes
• No

14

Are you bilingual in Spanish?

• Yes
• No

15

Do you have knowledge of Billing requirements for diverse payor mix (Medi-Cal, Medicare, Managed Care, Commercial and other government payors)?

• Yes
• No

16

How many years of work experience do you have providing customer service?

• None
• Less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years or more

Required Question

Employer County of Riverside

Address County Admin. Center P.O. Box 1569

4080 Lemon St., 7th floor

Riverside, California, 92502-1569

Phone Contact Recruiter for Job Information

Website http://www.rc-hr.com