Temporary IT Technician

Description

Key Responsibilities

• Coordinate, diagnose and troubleshoot incoming employee tickets
  
  
• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using remote access
  
  
• Provides timely resolution of tickets or escalation on behalf of employee appropriate technical personnel
  
  
• Supports and maintains effective relationships with users
  
  
• Track inventory of all IT-related hardware and software
  
  
• Ensure performance security, and uptime of corporate network and systems, including firewall, spam filtering, e-mail, collaboration, VOIP, VPN
  
  
• Support of hosted/SaaS ERP, Voip, Email, File sharing, etc
  
  
• Communicate to management when IT requirements dictate new purchases
  
  
• Implement and maintain internal systems/applications
  
  
• Manage physical and logical access to facility systems and applications
  
  
• Manage wordpress
  
  

Skills, Knowledge and Expertise

• Two or more years of experience working with either fiber-based networking or managed services, such as Fiber Internet Access, High-Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed Wi-Fi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services
  
  
• Experience with network protocols, RF, routers, layer-2 switches, VPN, CWDM, HFC plant and delivery system, routing protocols and policies, Wi-Fi and VoIP platforms
  
  
• Working knowledge of wireless technology
  
  
• In depth knowledge of hardware and software
  
  
• Excellent interpersonal skills with a passion for delivering exemplary customer service
  
  
• Ability to take direction, working well with both in a team and alone
  
  
• Excellent communication skills, both verbal and written
  
  
• Demonstrate self-confidence, energy, and enthusiasm in a professional manner