Temporary Financial Aid Processing Assistant

Job Title

Temporary Financial Aid Processing Assistant

Agency

Texas A&M University - San Antonio

Department

Enrollment Management

Proposed Minimum Salary

Commensurate

Job Location

San Antonio, Texas

Job Type

Staff

Job Description

The Temporary Financial Aid Processing Assistants will support day-to-day operational functions including:

Responsibilities:

Financial Aid Processing

• Reviewing student records and documentation for completeness.
• Assisting with document collection, indexing, and verification workflows.
• Entering and updating information within Banner and related systems.
• Assisting with routine awarding and disbursement processing.
• Monitoring processing queues and workflow tasks.
• Supporting over-award review and correction processes.
• Assisting with student communication related to missing documentation and processing requirements.

Scholarship Processing Support

• Assisting with scholarship data entry and record maintenance.
• Supporting scholarship awarding workflows. Monitoring scholarship documentation requirements.
• Coordinating scholarship-related processing activities with Financial Aid and Scholarship staff.
• Assisting with reconciliation and reporting activities as assigned.

Administrative Support

• Maintaining processing logs and operational records.
• Assisting with file reviews and quality assurance activities.
• Supporting compliance and audit preparation efforts.
• Assisting with special projects and peak processing periods.

Customer Service

• Responding to general financial aid inquiries.
• Assisting students with submission of required documents.
• Providing status updates and directing complex questions to professional staff.
• Supporting front-line service operations during peak periods.

Required Education and Experience:

• High school diploma or equivalent combination of education and experience.
• No prior experience required.

Preferred Education and Experience:

• Previous experience in customer service, clerical support, data entry, student services, financial aid, scholarships, admissions, enrollment services, banking, or related administrative functions preferred.

Knowledge, Skills and Abilities:

• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills.

Applicant Requirement Instructions:

Please make sure to provide the following documents:

• Cover Letter
• Resume / CV
• Professional References

For detailed instructions on how to apply for any position on our website, please use the following link:

http://www.tamusa.edu/humanresources/job-opportunities/index.html

Summary of Employee Benefits:

www.tamusa.edu/human-resources/documents/Summary-of-Employees-Benefits1.pdf

Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities.

Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made.  If you have issues with adding documents to your application, please contact HR at 210-784-2058.

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.