Temporary Development Operations Assistant

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Description

Who We Are:

Are you ready to work at a dynamic institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as Franklin Cummings Tech) is a nationally accredited non-profit, technical college serving Massachusetts. The college was seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to apprenticeship and entrepreneurship. Today, that legacy has evolved into an accredited college that delivers accessible tech and trade education to level the playing field for aspiring talent.

With a mission to deliver transformative technical and trade education that leads to economic advancement, Franklin Cummings Tech offers a unique mix of certificates and degrees that appeal to enterprising students from Eastern Massachusetts and respond to employer demand for a well-prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted the largest philanthropic gift in the history of the college from the Cummings Foundation, helping to spur incredible growth in the past four years.

Franklin Cummings Tech educates more than 1,000 learners annually across three student types: 1) certificate and degree seekers, 2) continuing education enrollees, and 3) early college students. As evidence that our mission holds resonance student enrollment is up and Fall 2027 applications have soared 16% year over year.

We seek optimistic, data-informed, and dedicated colleagues who are eager to increase student success outcomes and boost total enrollment to 1,500 learners by 2030. Join us in this mission-driven work.

Position Summary:

The Temporary Development Operations Assistant provides essential data entry, gift processing, and administrative support to the Development team. This role is responsible for accurately entering and maintaining donor and gift records in the DonorPerfect CRM, preparing gift reports, completing scholarship gift documentation, and supporting data quality and records management initiatives. The position also assists with donor acknowledgment communications and helps ensure timely and accurate tracking of institutional outreach activity. This is an excellent opportunity for an individual with strong attention to detail and an interest in nonprofit fundraising operations.

Essential Functions and Responsibilities:

Include the following disclaimer at the start of this section, or remove if not applicable:

The following duties are representative of the work performed in this position. Other duties may be assigned based on organizational needs.

Gift Processing and Data Entry:

• Process and enter charitable gift information into the DonorPerfect CRM with a high degree of accuracy, including creating new constituent records and updating existing donor records as needed.
• Complete scholarship gift documentation and associated administrative forms related to scholarship donations and fund activity.
• Collect, organize, and maintain supporting documentation for gifts, including electronic records and donor correspondence, in accordance with departmental procedures.

Reporting and Financial Coordination:

• Prepare and distribute weekly gift reports for the Development and Finance teams, ensuring timely and accurate tracking of all contributions received.
• Assist with reconciliation and verification of gift data to support accurate financial reporting and audit readiness.

Donor Acknowledgment and Stewardship:

• Generate, print, and coordinate the mailing of donor acknowledgment letters and other stewardship communications in a timely manner consistent with organizational standards.
• Maintain accurate records of acknowledgment activity and flag any discrepancies or outstanding acknowledgments for supervisor review.

Data Quality and Records Management:

• Support data quality initiatives by reviewing and flagging potential duplicate constituent records in DonorPerfect and assisting with record cleanup and standardization efforts.
• Assist with records management and archival projects, including organizing and archiving historical gift documentation from the CRM.
• Assist as needed with tasks related to the conversion from the DonorPerfect CRM to Jenzabar Advancement.

Presidential Office Contact Reporting:

• Enter and maintain meeting contact reports from the President's Office in DonorPerfect to support donor relationship tracking and institutional outreach documentation.
• Ensure contact reports are entered accurately and in a timely manner, coordinating with appropriate staff as needed.

Requirements

Required Qualifications:

• Associate degree in Business Administration, Accounting, Information Systems, or a closely related field. (Equivalent combinations of training and database experience will be considered.)
• 1-2 years of experience in high-volume data entry, administrative office operations, bookkeeping support, or database record maintenance.

Required Knowledge, Skills, and Abilities:

• Data Integrity & Accuracy: Exceptional attention to detail with a proven tracking record of accurately processing financial records, gift entry, or spreadsheet tracking updates under tight deadlines.
• Database Management: Basic proficiency or hands-on familiarity working inside a structured CRM environment, donor tracking system, or database network (such as DonorPerfect) to input profiles, clear duplicates, and log meeting notes.
• Software Proficiency: Strong administrative skills using Microsoft Office Suite, specifically managing data columns, filters, and records within Microsoft Excel.
• Discretion & Compliance: Ability to systematically manage highly sensitive financial documentation, scholarship gift files, and confidential donor information with absolute institutional compliance.

Preferred Qualifications:

• Prior experience operating within non-profit fundraising administration, development offices, or higher education operations.
• Familiarity or direct exposure to the transition or migration between modern database systems (specifically DonorPerfect and Jenzabar Advancement software).

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Physical Requirements:

• Ability to sit, stand, and walk for extended periods, particularly when assisting with events and donor tours on campus.
• Ability to lift and carry up to 25 pounds occasionally to transport event materials, signage, and supplies.
• Ability to operate standard office equipment and mobile devices or digital cameras to capture event media.
• Ability to respond to operational needs outside of normal working hours, including occasional evenings or weekends, to support scheduled events.

Work Environment:

This position operates primarily in a professional office environment, with regular presence on campus required to assist with in-person events and donor tours. Occasional evening or weekend availability is required to support events. The College is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state law.

Employee Expectations:

All employees are expected to support the college's student-centered mission, contribute to institutional growth and innovation, and collaborate across departments to improve student recruitment, retention, graduation, and career placement outcomes.

Our college is an in-person institution. Campus presence is the default expectation for all employees. In-person presence remains the expectation and the standard for all staff. Flex arrangements are a discretionary privilege, not a right, and may be modified or discontinued if it is determined that flex arrangements are diminishing service quality, team cohesion, or responsiveness to students, external partners, and colleagues. The student experience and fidelity of institutional operations take priority over individual schedule preferences.

The salary for this position is $25.00 per hour. This role will be 25-30 hours a week and this position is not eligible for benefits.

Please note: Franklin Cummings Tech cannot provide visa sponsorship for this position now or in the future. Candidates must be legally authorized to work in the United States on an ongoing basis without sponsorship to be considered for this position at Franklin Cummings Tech.

Franklin Cummings Tech is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.