Temporary Customer Success Associate
Tiff's Treats Headquarters - Austin, TX 78731
As a temporary member of the Customer Success Team, you'll play a critical role by supporting bulk order processing, order entry, and related order follow-up tasks during the holiday season. You will help to maintain efficiency and customer satisfaction during our busiest time of year!
Temporary Employment Dates
Mid-October through December 24th, 2026.
Location
Ability to train/commute to Tiff's Treats Headquarters in Northwest Austin, TX.
What You'll Do
- Process and manage large bulk and special event orders, including catering and one-off orders
- Guide customers through the order fulfillment process once a sale is made
- Respond to customer inquiries and provide updates on order status
- Create and send order quotes to clients
- Collect payment for bulk orders and ensure accurate record-keeping
- Proactively handle any issues that arise
- Enter ad-hoc orders for sales clients as needed
- Coordinate custom packaging for bulk orders
- Assist with bulk order validation, entry, and processing
- Collaborate with internal teams to ensure timely and accurate order fulfillment
What We Are Looking For
- Excellent written communication skills
- Typing speed of at least 40 words per minute
- Proficiency in Microsoft Excel for basic data entry and tracking
- Ability to work independently and manage time effectively
- Passion for delivering standout customer experiences
- Flexible availability within the temporary employment dates:
- October 19th - December 24th, 2026
Preferred Skills
- Experience with Excel, Slack and Google Workspace (Google Sheets, Docs, etc.)
- Familiarity with HubSpot
- Prior experience in an administrative or customer support role