Telesales Representative Health Plans - HP Sales

Summary:

The Telesales representative will advise veteran and military prospects about their Tricare benefit options. They will facilitate our corporate retention efforts to minimize disenrollment. The Telesales rep will use a prospect list, scripts, product knowledge, and effective communications skills to generate sales and interest. The representative will also collaborate with the sales team to maximize enrollments. They will collaborate with our Member Service and Provider Relation teams to address member concerns.

Responsibilities:

• Have some familiarity with statistical analysis and reporting methodologies. Present business case module to sales management to promote specific growth strategies. Evaluative marketing campaign results.
• Develop sales campaigns and programs with management and Marketing team. Work with internal stakeholders on the creation and execution of new sales campaigns. Participate in ad-hoc projects and initiatives that promote member growth and improve member retention.
• Influence and improve the new member experience. Outreach to targeted new members during the initial pre-determined enrollment period. Act as a liaison between members, plan, and provider team as needed.
• Contact new members enrolled weekly to ascertain their understanding of their health benefits and relay finding to management when needed.
• Be able to present in front of military leaders and/or Tricare prospects our plan details and retention programs designed to retain new members and beneficiaries.
• Educate prospects one on one about their Tricare options and enhanced benefits.
• Work with the member service escalation team to address and resolve member issues quickly.
• Collaborate with our provider relations team to ensure network adequacy.
• Respond to correspondence from customers and follow up with pending sales contacts.
• Maintain records of contacts and sales through assigned CRM.
• Follow program policies and procedures consistent with DOD, DHA, and state laws and guidelines.
• Advocate the creation of effective marketing strategies, online and print advertisement materials.
• Keep up-to-date statistics and prepare reports on enrollments and lead results.
• Ensure the accuracy of information required for state compliance.
• Perform other related duties as assigned.

Requirements:

Licenses, Registrations, or Certifications

• None

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time