Telephony/Network Implementation Specialist

Lancesoft

Remote - California, CA(remote)

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JOB DETAILS

SALARY

$25

SKILLS

Analysis Skills, Communication Skills, Construction, Identify Issues, Information Technology & Information Systems, Internet/IP Telephony, Inventory Management, Inventory Reports, Leadership, Local Area Network (LAN), Multitasking, Network Administration/Management, Network Configuration Management, Network Routers, Network Support, Network Switching, Network System Hardware, On Site Support, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Project/Program Coordination, Project/Program Management, Retail, Risk Management, Shipping/Receiving, Status Reports, Telephony, Telephony Software, Time Management, Vendor/Supplier Management, Warehousing, Wide Area Network (WAN), Writing Skills

LOCATION

Remote - California, CA

POSTED

4 days ago

Request ID: 11865-1
Start/End Dates: 6/1/2026 - 11/30/2026
Job Title: Telephony/Network Implementation Specialist
Rate: $35/hour on W2

Job Description:
GENERAL SUMMARY: Support and implement network/telephony hardware/software deployments for North America based stores remotely while managing onsite technicians.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1.     Point of contact (POC) for Gap North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix)
•      Proactively coordinate with construction resources for implementation of stores networking and telephony
•      Configure network and telephony hardware across US and Canada markets
•      Order network and telephony circuits to meet deadlines and coordinate implementation
•      Research, diagnose, resolve or escalate technical and procedural networking issues
•      Address service level escalations and escalate unresolved issues per guidelines
•      Utilize available resources for prompt resolutions
•      Develop relationships with key Business Partners in all departments within responsibility areas
•      Effectively identify, communicate, and mitigate risks to meet deadlines

2.     Vendor Management
•      Utilization of shipping and receiving of warehouse activity
•      Address service level escalations as required and drive to resolution
•      Establish and maintain effective lines of communication with multiple vendors
•      Engage in network escalations and troubleshooting with vendors

3.     Reporting and Misc. Projects
•      Update and maintain various means of inventory/reporting management Excel/PowerBI/Smartsheet/other
•      Summarize complex environment of many ‘moving parts’with dependencies
•      Track project status and effectively and actively report back to leadership
•      Provide weekly status summary reports for network related activities and changes

ORGANIZATION RELATIONSHIPS: Interface with all levels of IT, Store personnel, Brand Operations, Corporate Architecture and Construction and other IT and non-IT groups

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:
•      Excellent verbal and written communication skills
•      Analytical problem-solving skills and resourcefulness
•      Must be self-motivated with the ability to work independently
•      Smartsheet, Service Now, and proficiency with Microsoft Office Applications
•      Ability to act quickly and professionally to identify and multitask multiple priorities
•      Able to deal with ambiguity and adapt to change
•      Capable to learn technical and procedural Gap Inc. Store retail environment
•      Growth Mindset

2) Minimum educational level:
•      A BA/BS degree or equivalent work experience is preferred

3) Experience:
•      At least 4 years of previous IT experience is preferred
•      At least 2 year of networking experience is preferred –Routers, Switches, LAN/WAN, IP, Zoom Telephony systems
•      Previous project management or coordination is preferred
*      Gap Inc. Field or other retail experience is desirable

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/