Telephony/IVR Developer

6+ month with potential to Convert or Extend
Remote - Must reside in US
Qualifications/Skills Needed:
 -The developer needs to be an experienced IVR developer with AWS Connect experience.
· The candidate should have experience building contact flows (both call and chat) in AWS Connect.
· The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
· The developer will have a strong knowledge of software development and design and will have experience working to develop business-
critical applications for contact centers.
 
DUTIES
 -Participate in the design, development and delivery of solutions on IVR solution
· Develop efficient and high-performance call flows
· Create unit tests to maximize code coverage and cover end to end business scenarios
· Support existing architecture and code
· Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
· Collaborates within the Agile framework, fosters a team approach to software development and delivery
· Ensure all code developed follows DevOps practices
 
PREVIOUS JOB TITLES FOR THIS ROLE
  -IVR Engineer
· Telecom Engineer
· Telecom integrations engineer
 
REQUIRED SKILLS
-Node.JS
-AWS Lambda and DynamoDB
-Terraform
PREFERRED SKILLS
-Genesys Dialer
-Amazon Connect
-AWS SQS, firehose and Event Bridge
 
Not eligible for Corp2Corp
Candidates must be legally authorized to work in the US without sponsorship.