The Workers' Compensation Telephonic Nurse Case Manager is responsible for evaluating and expediting appropriate, cost-effective medical treatment of injured employees with the goal of optimum medical improvement. The TCM is responsible for disability management, including proactive early return to work coordination. Close collaboration with the claims and medical team to achieve individual case and department goals is a critical component of the position. This is a full-time remote position.
KNOWLEDGE AND SKILLS:
Excellent verbal and written communication skills. This position will involve continuous personal, telephonic, and written contact.
Strong interpersonal and relationship building skills.
Knowledge of traumatic injuries and the resultant disabilities and medical complications.
Knowledge of Workers' Compensation Acts and working knowledge of the medical providers in the assigned territory.
Knowledge and expertise in use of medical treatment guidelines and disability duration guidelines.
Experience using Microsoft Office products and ability to learn other technology tools.
Strong time management, critical thinking, and organizational skills with the ability to work independently to manage priorities and meet deadlines
MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:
Complete timely initial assessment report, case management plan, and establish disability duration timeframes.
Throughout the life of an assignment review, analyze and critically assess medical records compared to evidence-based treatment guidelines; communicate findings and recommendations to the adjuster as part of the development of a medical action plan.
Active participation with claims team to review, establish, and execute action plan.
Develop and maintain action plan for early return to work (RTW) based on disability duration guidelines.
Work collaboratively with all stakeholders to effectively manage recovery and return to work process.
Meet productivity requirements.
Effectively manage inventory based on guidelines.
EDUCATION AND EXPERIENCE:
Registered Nurse (RN) license in good standing required and willingness to obtain additional licenses as needed. BSN preferred.
Certified Case Manager (CCM) certification, CDMS and/or CRRN preferred.
Compact license preferred.
3-years experience in Workers' Compensation Case Management preferred.
Proficiency with MS Office products
Bi-lingual in Spanish a plus
The pay range for the role is $71,000 to $104,00. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Chubb is the world’s largest publicly traded property and casualty insurance company and the largest commercial insurer in the U.S.
With operations in 54 countries and territories, we are a major personal lines writer, as well as a leading middle market, small commercial and large industrial commercial insurer, providing a wide range of traditional and specialty coverages.
As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. And we combine the precision of craftsmanship with deep experience to conceive, craft and deliver the very best insurance coverage and service to individuals and families and to businesses of all sizes.
Our products and services are distributed through brokers, independent agents, exclusive agents and various forms of direct marketing.
What we deliver: