Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh
Highmark Inc
- Pittsburgh, PA
- 30+ days ago
Highlights
Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication. Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications.
Numbers & Facts
| Location | Pittsburgh, PA |
| Industry | Healthcare Services |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1996 |
| Website | https://www.highmark.com/hmk2/index.shtml |
Description
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Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh
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Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh
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Pittsburgh PA, 15212, 320 E N Ave.
Company :
Allegheny Health Network
Job Description :
GENERAL OVERVIEW
Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication
ESSENTIAL RESPONSIBILITIES
- Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)
- Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
- Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
- Performs other duties as assigned or required.
QUALIFICATIONS
Minimum
- Excellent telephone skills and interpersonal communication skills required.
Preferred
- Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
- Experience using a PC-based telephone operator console preferred
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
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Job Details
- Job category Customer Service
- Position Type Full Time
- Posted 06/25/2026
- Location(s) Pittsburgh PA, 15212, 320 E N Ave.
- Line of Business
- Entity
- Recruiter
- Hiring Manager
- Experience Level
- Job Family Telephone Operations-AHN
- Req ID J283208
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Highmark Health is an independent licensee of the Blue Cross Blue Shield Association.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.
2026 Highmark Health. All Rights Reserved.
About Company
Highmark provides millions of people with the security of quality health insurance
Our history of helping families and companies with their health insurance needs dates to the 1930s, when our predecessor companies were established to help Pennsylvania's residents pay for health care.
Highmark was created in 1996 by the consolidation of two Pennsylvania licensees of the Blue Cross and Blue Shield Association — Pennsylvania Blue Shield (now Highmark Blue Shield) and Blue Cross of Western Pennsylvania (now Highmark Blue Cross Blue Shield). We are now one of the largest health insurers in the United States.
Highmark's officers and board of directors set the company's strategic direction and corporate policies. They are guided by our mission, vision and values.