Sign upLog in

Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh

Highmark Inc

Pittsburgh, PA

Apply
JOB DETAILS
SKILLS
Communication Skills, Computer Security, Customer Support/Service, Emergency Response, English Language, Establish Priorities, Facebook, Fire Alarm, Hospital, Information/Data Security (InfoSec), Internet Security, Interpersonal Skills, LinkedIn, Operational Communications, Procedure Development, Sales, Security Equipment, Telephone Skills, Telephone Triage, Time Management, YouTube
LOCATION
Pittsburgh, PA
POSTED
11 days ago

Apply for Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh | Careers at Highmark Health Skip to main content

Careers

  • Working here
  • Our Companies
  • Career Areas
  • Early Careers/Interns
  • Talent Community
  • Team Member Stories
  • Veterans
  • Explore Jobs

Customer Service

Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh

Explore our jobs

Telephone Operator / SEIU - G - FT - Rotational - AGH - Pittsburgh

Apply Open in new tab icon

Pittsburgh PA, 15212, 320 E N Ave.

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW

Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication

ESSENTIAL RESPONSIBILITIES

  • Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes calls accordingly. (85%)
  • Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
  • Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
  • Performs other duties as assigned or required.

QUALIFICATIONS

Minimum

  • Excellent telephone skills and interpersonal communication skills required.

Preferred

  • Training as a Telephone Operator, Receptionist, or priority Dispatcher preferred.
  • Experience using a PC-based telephone operator console preferred

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Apply

Job Details

  • Job category Customer Service
  • Position Type Full Time
  • Posted 06/25/2026
  • Location(s) Pittsburgh PA, 15212, 320 E N Ave.
  • Line of Business
  • Entity
  • Recruiter
  • Hiring Manager
  • Experience Level
  • Job Family Telephone Operations-AHN
  • Req ID J283208

Share

  • Facebook
  • LinkedIn
  • Whatsapp
  • Email
  • Copy URL

Apply Open in new tab icon

Arrow left icon

*

  • Facebook icon
  • Linkedin icon
  • Instagram icon
  • Youtube icon
  • Glassdoor icon

Featured Links

  • Competitively Sensitive Information
  • Cyber Security
  • Notice at Collection
  • E-Verify English
  • E-Verify - Employee Rights and Responsibilities
  • Data Protection
  • Sitemap
  • Terms of Service
  • Do Not Sell/Share
  • E-Verify Spanish
  • Digital Privacy Policy

Highmark Health is an independent licensee of the Blue Cross Blue Shield Association.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.

2026 Highmark Health. All Rights Reserved.

About the Company

H

Highmark Inc

Highmark provides millions of people with the security of quality health insurance

Our history of helping families and companies with their health insurance needs dates to the 1930s, when our predecessor companies were established to help Pennsylvania's residents pay for health care.

Highmark was created in 1996 by the consolidation of two Pennsylvania licensees of the Blue Cross and Blue Shield Association — Pennsylvania Blue Shield (now Highmark Blue Shield) and Blue Cross of Western Pennsylvania (now Highmark Blue Cross Blue Shield). We are now one of the largest health insurers in the United States.

Highmark's officers and board of directors set the company's strategic direction and corporate policies. They are guided by our mission, vision and values.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Healthcare Services
FOUNDED
1996
WEBSITE
https://www.highmark.com/hmk2/index.shtml