| Location | Los Angeles, CA |
TELEPHONE OPERATOR
Salary
$52,200.00 Annually
Location
Los Angeles County, CA
Job Type
Full time
Job Number
Y2420E
Department
HEALTH SERVICES
Opening Date
09/04/2026
Closing Date
9/11/2026 5:00 PM Pacific
Max Number of Applicants
200
Position/Program Information
EXAM NUMBER: Y2420E
TYPE OF RECRUITMENT:
We welcome applications from everyone!
Filing will start effective September 8, 2026, at 12:30 p.m. (PT)
Filing will be suspended after the first 200 applications are received or by September 11, 2026, at 5:00 p.m. (PT), whichever occurs first. Applications received after the first 200 or 5:00 p.m. (PT) will not be considered.
WHY WORK FOR US?
LA Health Services is LA County's integrated healthcare system and the second-largest public health system in the nation. Our system includes four public hospitals, more than 20 community health centers, Emergency Medical Services (EMS), Correctional Health Services, and community-based programs that connect people to care where they are.
We serve as the safety net for more than 10 million residents, providing care regardless of ability to pay, insurance coverage, or immigration status. As one connected system, we deliver extraordinary care-from prevention and primary care to emergency, specialty, trauma, and recovery services across Los Angeles County.
With more than 2.9 million visits annually and a workforce of over 23,000 dedicated staff, LA Health Services is proud to deliver high-quality, compassionate, and accessible care to everyone, no matter how they come through our doors.
Explore our one system of hospitals and community health centers: Our Locations - Health Services Los Angeles County
MISSION:
To advance the health of our patients and our communities by providing extraordinary care.
For more information about the amazing benefits offered by Los Angeles County, please visit us here: https://hr.lacounty.gov/benefits/
Essential Job Functions
Call Management & Routing
Reception & Customer Support
Emergency & Disaster Response
Recordkeeping & Documentation
Clerical & Administrative Functions
Requirements
REQUIREMENTS TO QUALIFY
Six (6) months of experience answering a multi-line telephone in an office setting in which business, clerical, or professional activities are conducted.
For the purpose of this examination, a multi-line telephone system allows you to handle two or more calls simultaneously. It enables employees to place calls on hold, dial internal or external numbers, and return to the line.
LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS 2 - Light:
This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
SPECIAL REQUIREMENT INFORMATION:
Out of Class experience will be accepted for this examination.
If you performed work that differs from the duties described in your class specification and you believe qualifies you for this opportunity, please describe the out-of-class duties in detail in the Work Experience and Supplemental Questions sections of your application.
No withhold will be allowed. Required experience must be fully met by the last day of filing and clearly indicated on the application.
DESIRABLE QUALIFICATIONS:
Additional credit will be given to applicants that possess the following:
Additional Information
EXAMINATION CONTENT:
Training & Experience (T&E) Evaluation: This assessment type will evaluate the experience you list on the online application and supplemental questionnaire and assign a score based on a standardized scoring system. This evaluation is worth 100% of your total score and will assess the Requirements and Desirable Qualifications.
Applicants must receive a passing score of 70% or higher on this assessment in order to be added to the list.
ELIGIBILITY AND VACANCY INFORMATION:
Applications will be processed as they are received and added to the list accordingly.
Applicants who passed the assessment(s) are placed on a list for a period of six (6) months. We will use this list to fill vacancies in the Health Services Department as they occur.
SPECIAL INFORMATION:
Appointees may be required to work any shift, including evenings, nights, weekends, and holidays.
APPLICATION AND FILING INFORMATION:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. This website can also be used to get application status updates.
Please fill out the application completely. Provide relevant job experience including employers name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.
We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification. Comments such as "See Resume" or referencing other unsolicited materials/documents will not be considered a response.
SOCIAL SECURITY NUMBER:
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.
NO SHARING OF USER ID, E-MAIL, AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family members or friends user ID and password may erase a candidates original application record.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Please refer to their website for updated information https://lacountylibrary.org/library-locator.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
DEPARTMENT CONTACT:
Tanisha Buggs, Exam Analyst
(213) 288-7000
tbuggs@dhs.lacounty.gov
CALIFORNIA RELAY SERVICES PHONE:
(800) 735-2922
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit: https://employee.hr.lacounty.gov/eeo-programs/.
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at http://career-pathfinder.hr.lacounty.gov.
Veteran's Credit:
Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.
For more information on veteran's credit, please visit: https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf
Revised September 2025
For detailed information, please click here
01
We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicants responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for an extension of appeals rights period. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.
02
The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. Your supplemental questionnaire responses do not replace the requirement to complete the Work Experience section of your application. You must still fill out that section in full. For each job and/or position held, you must provide the name and address of your employer, your job title, beginning and ending dates, and a detailed description of work performed. Positions and/or experience grouped together will not be accepted as sufficient work experience because each position held and experience gained must be outlined separately. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title. CHECK YOUR ANSWERS CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application, even if you possess the qualifying experience. Please read each question carefully and be as specific as possible when answering by including all the information requested. Please do not COPY AND PASTE all your Duties as stated in the application under the Work Experience section, from your resume, and/or from the Class Specifications. In doing so, your application will be rejected as INCOMPLETE. It is the applicants sole responsibility to complete this questionnaire completely, correctly, and accurately. The experience you claim in this Supplemental Questionnaire MUST be consistent with the experience listed in your application. All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.
03
VETERANS CREDIT Are you a veteran? If you are a veteran, you may be eligible for veteran's credit, which is an additional 10% of the total points added to a passing score. We will need a copy of your form DD214 to review, so please include that with your application or email it to the exam analyst at tbuggs@dhs.lacounty.gov as soon as possible to ensure smooth processing. Please include your name (as it appears on your online application), the examination title and number in the subject of your email.
04
Do you have experience answering a multi-line telephone in an office setting? Select the option that best describes your experience. A multi-line telephone system allows you to handle two or more calls simultaneously. It enables employees to place calls on hold, dial internal or external numbers, and return to the line.
05
How many telephone lines were you responsible for answering?
06
Describe your experience answering a multi-line telephone in an office setting in which business, clerical, or professional activities are conducted. For each experience, please provide the following information:
REPEAT FORMAT OF 1-5 FOR EACH EMPLOYMENT in which you gained relevant experience. IF NOT APPLICABLE, ENTER N/A.
07
Describe your experience answering a multi-line telephone in a healthcare setting which includes, but is not limited to, acute-care hospitals; long-term care facilities, such as nursing homes and skilled nursing facilities; physicians offices; urgent-care centers, outpatient clinics; and home healthcare (i.e., healthcare provided at home by a healthcare professional)? For each experience, please provide the following information: 1) Name of Employer: 2) Job/Position Title: 3) Employment Date From (mm/dd/yy) - Date To (mm/dd/yy): 4) Hours Worked per Week: 5) Detailed Description of Relevant Experience: REPEAT FORMAT OF 1-5 FOR EACH EMPLOYER in which you gained relevant experience. IF NOT APPLICABLE, ENTER N/A.
08
Describe your experience operating SPOK Automatic Call Distribution-Interactive Voice Response Call Center application and Cisco Finesse Console. INCLUDE THE FOLLOWING INFORMATION: 1) Name and Address of Employer: 2 Job/Position Title: 3) Employment Date From (mm/dd/yy) - Date To (mm/dd/yy): 4) Hours Worked per Week: 5) Detailed Description of Relevant Experience: REPEAT FORMAT OF 1-5 FOR EACH EMPLOYER in which you gained relevant experience. IF NOT APPLICABLE, ENTER N/A.
09
Describe your data entry experience. Data entry experience may include but is not limited: updating existing data, creating and managing spreadsheets, and collecting data and inputting information into databases or spreadsheets. INCLUDE THE FOLLOWING INFORMATION: 1) Name and Address of Employer: 2 Job/Position Title: 3) Employment Date From (mm/dd/yy) - Date To (mm/dd/yy): 4) Hours Worked per Week: 5) Detailed Description of Relevant Experience: REPEAT FORMAT OF 1-5 FOR EACH EMPLOYER in which you gained relevant experience. IF NOT APPLICABLE, ENTER N/A.
Required Question
Employer County of Los Angeles
Address
Los Angeles, California, 90010
Website http://hr.lacounty.gov