Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergencies.
Schedule: Full-time, Evening shift with rotation. You must be able to work any shift on any day as needed. (4 10-hour shifts, 12:30 PM - 11:00 PM. You have the option to work (5 8-hour shifts 2:30 PM - 11:00 PM. Every other weekend.
Responsibilities:
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers' requirements (extension desired, information requested, etc. and transfer call.
- Provide a status report on any page in progress to the individual requesting the page.
- High School Diploma or GED required.
- 1 year of experience answering and processing calls through an automated phone system or 1 year of customer service experience.
- Must be able to work all shifts, 7 days a week.
- Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc..
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran