Telecommunications Specialist (Hybrid)

Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software. Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects and coordinate new upgrades and enhancements.

Overview:

• Tier One Technologies is seeking a Telecommunications Specialist to provide technical support to our US Government client.
• This hybrid Contract-to-Hire position will be located in Raleigh, NC. 
• Schedule: Monday - Friday (8:00 AM – 4:00 PM).
• Must be available to work on-call, overnights and weekends as needed.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities:

• Troubleshoot and resolve network availability and outages specifically WAN related.
• Work ServiceNow trouble tickets and drive to closure.
• Work with the vendors to ensure that tickets are resolved and closed in a timely manner.
• Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
• Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects and coordinate new upgrades and enhancements.
• Support and work with Vendors on the day-to-day activities of the WAN escalations.
• Maintain and improve runbooks, SOPs; share insights and lessons learned with the team.
• Provide occasional assistance to more senior positions and/or performing functional duties under the oversight of more senior positions.

Qualifications:

• A degree from an accredited College/University in the applicable field of services is preferred. 4 additional years of relevant experience in lieu of a college degree is required. If an individual's degree is not in the applicable field then 4 additional years of related experience is required.
• 3+ years of applicable network experience and support to include SD-WAN, data circuits, network troubleshooting.
• 2+ years of experience troubleshooting router, switch and modem connections and setup.
• Prior experience working with Telecom Expense Management software is a PLUS.
• Familiarity with Cisco and Fortinet is a PLUS.
• Proficiency with MS Office Suite, especially Excel and Teams.
• Must be flexible and willing to work on-call, overnights and weekends as needed.
• Excellent organizational and communication skills.
• Must be a US Citizen or have permanent residence status (Green Card).
• Must be able to obtain Public Trust Clearance.
• Must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.