Highlights
Job Title Telecommunications Network Help Desk Job Type Full-time Education Some College Coursework Completed Career Level Experienced (Non-Manager) Category Information Technology Job Description Supports mobile devices for AFIMS users and responds to user problems/complaints. Submits orders for new mobile phones after receiving approval from CLIENT/DS, AFCEC/DS, AFVSA/DS, AFSFC/DS, or AFICAdeputy.
Numbers & Facts
| Location | Lackland A F B, TX |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2000 |
Description
Job Title
Telecommunications Network Help Desk
Job Type
Full-time
Education
Some College Coursework Completed
Career Level
Experienced (Non-Manager)
Category
Information Technology
Job Description
Supports mobile devices for AFIMS users and responds to user problems/complaints. Able to research complex problems associated with voice and/or data networks. Diagnoses problem source through discussions with users. Coordinates with internal and external support and/or vendors to resolve problems. Follows up with users to ensure problem resolution. Develops supporting documentation of all activities.
Provides implementation and support of mobile devices for HQ CLIENT and local PSUs, and for AFCEC Tyndall.
Reviews and forwards a mobile wireless bill to the HQ CLIENT/DS for payment.
Submits orders for new mobile phones after receiving approval from CLIENT/DS, AFCEC/DS, AFVSA/DS, AFSFC/DS, or AFICAdeputy.
Receives and accounts for new mobile phones received.
Configures new mobile phones for each user; assists with creating accounts, user logins, and one-on-one training.
Provides assistance, troubleshooting, and guidance to associate and support staff as directed. Reports progress and problems to senior technical staff as needed.
Performs and submits an annual inventory of mobile phone equipment, items, and services to the ECO.
Job Requirements
Minimum Experience/ Requirements
- Three (3) years’ of directly related experience supporting IT service desk operations with Remedy Service Desk Suite
- Knowledge of the Air Force Mobile Device management policies and procedures.
- Knowledge of mobile phones on the current cellular Blanket Purchase Agreement and how they operate.
- Candidate shall have an active Secret clearance
Estimated Workload
- Responsible for the oversight, management, and troubleshooting of over 100 mobile devices, both smart phones and tablets.
- Processes over 300 mobile device tickets annually.
- Processes over 200 walk-in requests annually.
- Performs inventory of all devices annually.
Travel
About Company
Global Commerce & Services, LLC (GCS) is an Information Technology company founded in 2000. The company has provided services in the areas of Systems Engineering and Integration, Software Development, Information Assurance, Cyber Security, Network Support, and Program/Project Management. Our clients include Department of Agriculture, Department of Navy, Department of Army, U.S. Peace Corps and Defense Information Systems Agency. We focus on translating business needs into technology solutions. We understand how crucial it is for organizations and agencies to make the right investment in technology, and that is why GCS partners with clients to provide value added solutions that meet individual business requirements. GCS helps companies modify their business and systems processes to become more efficient and capitalize on their technology investment. We’ve been recognized and awarded for our ability to provide exceptional service, and our goal is to always exceed both the requirements and expectations of every project. We pride ourselves on our ability to deliver projects successfully, with no schedule delays, cost overruns, or late deliverables. Our company is accountable and dependable, with an experienced management team that keeps us up-to-date with industry knowledge