| Location | Pittsburgh, Pennsylvania |
Telecom & IT Field Technician
Location: Pittsburgh, PA and surrounding Tri-State area
Schedule: Primarily 9:00 AM 5:00 PM (varies by customer needs)
On-Call: Every 34 weeks (minimal call-outs)
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About Alpha Scanlon
Alpha Scanlon is a Pittsburgh-based technology services company with over 35 years of experience in telecom, IT, cabling, surveillance, access control, and carrier services. We proudly serve municipalities, first responders, schools, healthcare, manufacturing, and commercial clients across Western PA, Eastern OH, WV, and MD. Our team delivers 24/7/365 support with a focus on professionalism, pride, and performance.
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Position Overview
We are seeking a Telecom & IT Field Technician to join our growing team. The ideal candidate is versatile, punctual, and comfortable working both independently and as part of a team. This role involves installing and servicing telecom systems (hosted and premise-based), cabling infrastructure, carrier services, and network equipment (switches, firewalls, PCs) for a wide range of customers.
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Responsibilities
Install, program, and service hosted and premise-based telecom systems
Perform cabling installations (voice, data, and fiber)
Deploy and maintain carrier service connections (SIP, VoIP, broadband, PIAB ,etc.)
Configure and troubleshoot network equipment (switches, firewalls, PCs)
Conduct site surveys, document work, and ensure compliance with standards
Provide exceptional customer service while representing Alpha Scanlon
Participate in rotating on-call schedule (every 3 to 4 weeks, minimal calls)
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Requirements
Reliable vehicle and clean driving record (travel to customer sites required)
Punctuality and ability to adapt to varying customer schedules
Comfortable working on ladders and manufacturing lifts
Must have basic hand tools and standard telecom tools
Experience with telecom and IT systems strongly preferred
Ability to read wiring diagrams and follow installation standards