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Telecommunications Analyst II

Abacus Service Corporation

  • St. Louis, MO
  • 12 days ago

    Highlights

    Senior Director, BSD Technology Infrastructure Positions Supervised: N/A Division: Administration Department: Information Technology Safety Sensitive: No Location: Headquarters Time Type Full-Time Non-Revenue Vehicle Eligible No Job Summary The Telecommunications Analyst II is responsible for developing, maintaining, and supporting technology and telecommunications systems that enhance the efficiency and effectiveness of Bi-State Development's core business operations. Education Requirements Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree Telecommunications or related field; equivalent experience will be considered.

    Numbers & Facts

    LocationSt. Louis, MO

    Description

    Telecommunications Analyst II

    Job Code
    A0909N    		 FLSA Status
    Exempt
    Compensation Grade
    30
    Job Title
    Reports To:
    Senior Director, BSD Technology Infrastructure
    Positions Supervised: N/A
    Division: Administration
    Department: Information Technology
    Safety Sensitive : No
    Location : Headquarters
    Time Type
    Full-Time
    Non-Revenue Vehicle Eligible
    No
    Job Summary
    The Telecommunications Analyst II is responsible for developing, maintaining, and supporting technology and telecommunications systems that enhance the efficiency and effectiveness of Bi-State Development's core business operations.
    Job Responsibilities
    The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
    • Analyzes communication needs across business units and recommends appropriate telecommunications solutions.
    • Performs maintenance, upgrades, and troubleshooting for the VoIP communications platform and call recording systems.
    • Maintains call center configurations including holiday schedules, Interactive Voice Response (IVR), call routing, Direct Inward Dialing (DIDs), and extension moves/adds/changes.
    • Diagnoses and resolves issues involving VoIP, analog equipment, cube routers, and network connectivity.
    • Supports overhead paging systems and remote door/gate access equipment, coordinating with vendors as needed.
    • Produces confidential voice and data management reports, including system availability and usage metrics.
    • Tests, evaluates, and recommends replacement communications equipment.
    • Responds to user inquiries and service requests, documenting work through the ticketing system.
    • Keeps leadership informed of progress, escalating challenges and requesting guidance on priorities when necessary.
    Knowledge, Skills, and Abilities
    May be representative, but not all inclusive, of the knowledge, skills, and abilities necessary to perform this job competently.
    • Experience supporting Cisco Call Manager and enterprise VoIP platforms.
    • Knowledge of SIP trunking and voice network integration (preferred).
    • Experience with Cisco Jabber and Cisco Finesse applications.
    • Familiarity with 66-block cross-connects and structured cabling systems.
    • Experience integrating phone systems with door/gate badge access systems.
    • Skilled in toning and tracing telecommunications cabling.
    • Proven ability to analyze, troubleshoot, and resolve voice and data communication failures.
    • Ability to troubleshoot traffic from external vendors through cube routers.
    • Ability to configure and support voice gateways and related telecommunications equipment.
    • Experience working with outside vendors to diagnose and resolve phone system issues.
    • Ability to assess business communication needs and recommend appropriate technical solutions.
    • Ability to manage inventory of communications equipment, supplies, and tools.
    • Knowledge of Microsoft operating systems, including Windows 10 and Windows Server (2008 2019).
    • Strong interpersonal skills with the ability to work effectively with all levels of technical and business staff.
    • Excellent verbal and written communication skills with diverse audiences and technical skill levels.
    • Ability to collaborate as part of cross-functional technical and professional teams.
    • Demonstrated ability to work independently, prioritize tasks, maintain schedules, and adapt in challenging situations.
    Required Qualifications
    An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.
    Education Requirements
    Min/Preferred Education Level Description
    Minimum 4 Year / Bachelors Degree Telecommunications or related field; equivalent experience will be considered.
    Years of Experience
    Minimum Years of Experience Comment
    3 Minimum of (3) three years of telecom/infrastructure experience.
    Certifications & Licenses
    • Cisco and related telecommunications certifications preferred.
    Work Environment
    Environmental or atmospheric conditions commonly associated with the performance of this job's functions.
    Work Environment Classification
    On-Site
    Work Environment
    • Primarily an office or remote setting with desk-based computer work.
    • Frequent use of multiple monitors, network systems, and technical software.
    • May require occasional visits to data centers, telecom sites, or equipment rooms.
    • Possible exposure to noise, cooling systems, and confined spaces in server or network facilities.
    • Work may include on-call duties or extended hours during network outages or emergencies.
    Physical Abilities
    The physical demands described below are representative of those that must be met by an employee to perform this job's essential functions.
    • Ability to sit and work at a computer for long periods
    • Manual dexterity to handle cables, routers, or other telecom equipment occasionally
    • Good vision for reading network diagrams, data, and technical documents
    • Clear hearing and speaking ability for phone-based troubleshooting and communication
    • Ability to walk through facilities or perform site visits when required
    • Occasional ability to lift and move light equipment (typically under 25 50 lbs.)
    • Stamina to work extended hours during outages or emergency support situations

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