Telecommunication Medical Asst 2, Bhmg Cardiology Scheduling, FT 8:30A-5P

The Telecommunication medical assistants work in collaboration with multi-specialty care teams to answer clinical phone calls from patients, family, or outside facilities in a call center environment. Requires performing a range of administrative tasks within a timely manner including triaging calls, resolving call issues pertaining to scheduling appointments, requesting and obtaining medical records, escalating urgent information, proposing orders for diagnostics, Proposing lab orders, proposing prescription refills, filling out and sending medical documents, and assisting with email and patient portal communication. Ensures there are no delays in patient care by promptly responding to requests as directed by the care team. Estimated pay range for this position is $21.24 - $27.61 / hour depending on experience. Degrees:

• High School,Cert,GED,Trn,Exper.

Licenses & Certifications:

• Licensed Practical Nurse.
• Paramedic.
• AAMA Certified Medical Assistant.
• Emergency Medical Technician.
• Certified Nursing Assistant.
• Basic Life Support.
• Registered Medical Assistant.

Additional Qualifications:

• Must have at least one of the above required licenses/certifications (MA, CNA, LPN, EMT, Paramedic).
• Medical Assistants with a Certificate or Diploma of Completion of a Medical Assistant training program hired after 7/1/16 or foreign Medical Doctor with a foreign medical doctor diploma hired after 5/1/17 will have up to 6 months from start of employment with BHSF to obtain Medical Assistant Certification.
• Effective 11/3/17, a Foreign Medical Doctor with a Foreign Medical Doctor Diploma will no longer be qualified to be hired in the Medical Assistant role.
• BLS required for all.
• For Primary Care Practices, EKG and Phlebotomy Certifications are also required for employees with the CNA license only.
• CNA, LPN, EMT license must be from Florida.
• Must be a professional, organized detail-oriented team player with effective interpersonal communication skills (verbal and written).
• Possesses compassionate demeanor, excellent customer service skills and high ethical standards.
• HIPAA/OSHA compliance required.
• Ability to work in a high volume, fast paced environment efficiently.
• Proficient in computer applications and typing skills.
• Proficient in Electronic Medical Record (EMR) systems.
• Bilingual preferred.
• Knowledge of Health Care regulatory guidelines and Medical Terminology a plus.

Minimum Required Experience: 3 Years