Telecom Support Analyst Level 3

Description

Position at MTA Headquarters

JOB TITLE:

Telecom Support Analyst Level 3

SALARY RANGE:

$69,092 - $98,703

DEPT/DIV:

Information Technology

SUPERVISOR:

Director, IT Telecom Services & Expense Mgmt.

LOCATION:

2 Broadway, New York, NY 10004

HOURS OF WORK:

9:00 am - 5:30 pm (7.5 hours/day) or as required

Please note that this position is only open to MTA employees.

• This position is represented by the Transportation Communications Union (TCU)*

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:

The primary purpose of this position is to plan, monitor, track, and control costs for all MTA telecommunication activities, and the expansion and centralization of cellular and voice technology functions.

Responsibilities:

• Coordinate the efficient control over all corporate centralized telecommunications activities, including installations, changes and costs.
• Work with other IT technical resources to support voice and telecommunications related technical problems and services.
• Maintain controls over new and expanding telecommunications technologies (i.e. cellular phones, smartphones, voicemail etc.)
• Coordinate the development of voice and data proposals for service improvements.
• Monitor and analyze telecommunication monthly billing.
• Administer software changes to telecommunication databases.
• Develop procedures and corporate policies with regard to current and future usage of telecommunication technologies.
• Provide technical support for all voice related technologies including telephone, voice mail, pagers, cell phone, and call center services.
• Participate in the evaluation of new products and technologies.
• Guide less senior technicians and staff in performance of their tasks.
• Design and engineer solutions and standards to be applied within the department.

Required Qualifications:

• Strong knowledge and familiarity with commonly used concepts, practices, and procedures within the telecommunications field (ie., voice data communications, state of the art technology).
• Must be able to multitask.
• Must demonstrate the ability to work effectively with all levels of company staff and management.
• Must be highly skilled in personal computer usage including Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Strong experience with troubleshooting and supporting technical issues both remotely and on-site using standard MTA IT tools and techniques.
• Ability to learn and apply new technology.
• Ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training.
• Ability to provide technical solutions to meet business unit requirements.
• Ability to provide technical direction to less senior staff members.
• Ability to design and engineer complex solutions incorporating standards and industry best practices to enhance and expand the functionality of the corporate voice/data network including fault tolerance, resiliency and scalability.
• Strong oral and written communications skills.
• Strong analytical skills.
• Strong people skills.

Required Education and Experience:

• Bachelor's degree in Computer Science, Information Technology or related discipline; or a minimum of 7 years' experience installing, maintaining and supporting network technologies.
• Must possess a minimum of 5 years' experience maintaining and supporting a complex voice/data network environment.

Other Information:

This is a resume-based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees.  As such, candidates selected for this position will be represented by TCU and be on MTA payroll.  In addition, candidates selected may be required to work at any MTA Agency location.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.