Telecom Support Specialist II PlanIT Group
Washington, DC4 days ago
Highlights
Use knowledge of telecommunications products, services, network services, ordering processes, provisioning, and billing to determine whether identified discrepancies represent actual revenue leakage or under-billing. The role is responsible for analyzing customer and telecommunications data—including revenue, provisioning, ordering, billing, and contract information—to identify billing discrepancies and opportunities where the client may be under-billing its customers.
Numbers & Facts
| Location | Fairfax |
| Industry | Telecommunications Services |
| Salary | $50,000–$85,000 Per Year |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1995 |
| Website | http://www.teoco.com/ |
Description
Job Summary
The role is responsible for analyzing customer and telecommunications data—including revenue, provisioning, ordering, billing, and contract information—to identify billing discrepancies and opportunities where the client may be under-billing its customers. The position requires a strong understanding of telecommunications products, services, ordering and provisioning processes, and billing practices, combined with strong analytical and technical skills. Identified under-billing opportunities must be analyzed, validated, and quantified, and then corrected in collaboration with the client.
Key Responsibilities
Perform Revenue Assurance audits for assigned telecommunications clients to identify billing inaccuracies, revenue leakage, and under-billing opportunities.
Analyze and reconcile multiple data sources, including customer revenue, billing, provisioning, ordering, invoice, and contract data.
Apply analytical techniques, including anomaly detection, trend analysis, contract analysis, order-to-bill analysis, and invoice validation, to identify potential billing discrepancies.
Use knowledge of telecommunications products, services, network services, ordering processes, provisioning, and billing to determine whether identified discrepancies represent actual revenue leakage or under-billing.
Validate identified billing issues by researching customer contracts, orders, provisioning records, invoices, and applicable billing rules.
Work collaboratively with client teams to correct inaccurate billing through the client's ordering and billing processes.
Track identified opportunities, corrections, and financial results through client portals and internal tracking dashboards.
Monitor the status of identified revenue assurance opportunities and follow through to ensure corrections are implemented and reflected in billing.
Prepare and provide analytical reports, findings, and supporting information in response to internal and client requests.
Meet established internal and client performance, productivity, and revenue recovery targets, and report progress against those targets.
Communicate findings clearly to both technical and business stakeholders, including the ability to explain the financial impact and root cause of billing discrepancies.
Required Skills & Competencies
Strong analytical and problem-solving skills, with the ability to identify patterns, investigate anomalies, and determine root causes.
Ability to work with and analyze large and complex datasets from multiple sources.
Strong telecommunications industry knowledge, particularly in customer ordering, provisioning, billing, contracts, and revenue processes.
Ability to interpret telecommunications contracts, service orders, invoices, and billing records.
Strong attention to detail and ability to identify discrepancies across multiple systems and data sources.
Proficiency with Microsoft Excel, including data analysis, reconciliation, filtering, formulas, and reporting.
Working knowledge of Microsoft Access and the ability to query and analyze data.
Proficiency with Microsoft Word and Microsoft Outlook.
Ability to learn and navigate client portals, billing systems, ordering systems, and internal tracking/reporting tools.
Ability to translate technical and analytical findings into clear business conclusions and actionable recommendations.
Bachelor's Degree
Compensation & Benefits
Salary Range: $50,000–$85,000 annually, with starting compensation determined based on experience, skills, education, geographic location, and alignment with our overall compensation structure.
Comprehensive Benefits (not limited to):
Medical, dental, and vision insurance
Flexible spending accounts (FSA)
Company-paid life and disability insurance
401(k) retirement plan
Employee ownership through our ESOP
Paid time off (PTO)
Eligibility for incentive compensation program
About Company
TEOCO is the leading provider of Engineering, Assurance and Analytics solutions to communication service providers (CSPs) worldwide. Our solutions provide CSPs with unique insights into business, customer, network and device metrics by harnessing big data analytics. We are a trusted partner to the world’s leading CSPs who rely on our mission-critical solutions.
TEOCO’s product and solutions portfolio includes:
- Business Analytics - Provides a granular view of network and business transactions, enabling CSPs to increase revenues, expand margins and maximize profitability. TEOCO touches all aspects of CSP business operations, and provides insights into profitability, margins, roaming, costs, traffic, usage, subscribers, routes and partners.
- RAN Solutions - Enables CSPs to efficiently and accurately plan, optimize and manage their heterogeneous macro and small cell radio networks and backhaul. TEOCO’s products and solutions are multi-technology and multi-vendor, delivering best-in-class planning, geo-location algorithms and SON capabilities to improve operational efficiencies and reduce total cost of ownership.
- Service Assurance - Delivers CSPs an automated, proactive and unified approach to service, customer network experience, performance and fault management. Our solutions model and measure network and non-network related data from various perspectives to quickly identify and resolve service and network faults and significantly improve service quality and availability, while reducing operating expenses.
- Device and IoT - Provides device manufacturers with lab and field testing services to ensure mobile and IoT devices meet minimum performance requirements. For network operators, device certification is essential to ensuring subscriber satisfaction. TEOCO operates a state-of-the-art lab to assist manufacturers in the increasingly complex and time-consuming task of device certification.
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