Telecom Manager

Job Title: Telecom Manager

Work Location: Houston, TX 77019

Industry: Technical

Employment Type: Fulltime/Permanent

Experience: Senior

Job Description:
The Telecom Manager is responsible for the delivery, performance, and lifecycle management of telecommunications services across a large, distributed enterprise environment in the US, Canada, and Puerto Rico. This role owns the end-to-end execution of carrier services, including circuit provisioning, installation coordination, and service activation for field locations.

The primary focus of this role is managing telecom providers and aggregators at scale, ensuring circuits are delivered on time, meet technical requirements, and support standardized network deployments across the organization. This role is also accountable for optimizing telecom spend by driving cost-effective solutions, leveraging vendor negotiations, and identifying opportunities for expense reduction without compromising service quality.

This position serves as the accountable owner for telecom service delivery, working closely with Corporate Networking to align with network design standards and with Field Infrastructure to ensure successful on-site deployment. The role also partners with the Escalations (field support) team to leverage incident and outage data to drive vendor accountability and continuous service improvement.

This role acts in the best interest of the organization and maintains independence in vendor relationships, avoiding any conflicts of interest or activities that could be perceived as acting on behalf of a service provider.

Minimum Requirements:

Bachelor's degree in Information Technology or related field. Commensurate experience may be substituted.

Certification/License:

Preferred ITIL Foundation or similar certification for operational excellence.

Preferred networking or telecom-related certifications.

Experience:

7 10+ years of experience in telecom, network operations, or carrier management.

Experience supporting large, multi-site telecom environments.

Hands-on experience with circuit provisioning and carrier delivery processes.

Experience managing telecom vendors (Comcast, Lumen, etc.) and escalations.

Experience coordinating across engineering and field deployment teams.

Preferred experience working with telecom aggregators (Granite, Meri plex, etc.).

Preferred experience in distributed enterprise environments.

Preferred experience improving telecom inventory accuracy and lifecycle processes.

Knowledge, Skills and Abilities:

Strong understanding of telecom technologies including broadband, DIA, SIP, MPLS, and LTE/5G.

Strong vendor management and escalation skills.

Ability to manage complex provisioning workflows across multiple stakeholders.

Strong organizational skills with attention to detail in lifecycle and inventory management.

Ability to analyze operational data and drive service improvements.

Ability to work effectively across technical teams without direct authority.

Ability to travel as needed

Work Environment:

Work indoors and occasionally outdoors during all seasons and weather conditions.

Some travel may be required for location visits or vendor meetings.

Comply with Corporate dress code policy.

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day

May climb stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond "standard" hours as the need arises

Travel up to 25%

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