Work Location:
Plano, TX
Shift Timings:
Rotational shifts in 24*7 environment
Job Responsibilities:
Should have 12+ years of experience in managing Telecom, Unified Communications, Contact Center Technology.
Experience in designing and understanding the different call flow scenarios.
Worked as solution architect.
Worked on Avaya Voice implementation
upgrades.
Worked with multiple OEM and vendors
Handling CCT L3 / L4 tasks for Avaya Contact Center and Unified Technology.
Preparing RCA and handling P3/P4 issues.
Hands-on experience on Avaya Technologies like CM, SMGR, SDM, ACR
Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.
Working understanding of Avaya Breeze, Avaya Contact Center
Avaya Aura Routing, Avaya Aura Implementations
Servicing.
Hands-on experience on various recording solutions
Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.
Good understanding PSTN concepts like, TFN, DID, ANI, etc.
Worked on routing Protocols Like Analog, Digital, SIP and H323, TCP, TLS
Worked on Avaya Voice implementation Solution.
Customer satisfaction approach.
Campus Voice Network Design and Integration.
Enterprise Avaya Voice Network Design and Implementation.
Understanding of design concepts.
Good Understanding of Cisco IPT like CUCM, CUC, Webex, Cloud technologies will be an added advantage.
Working experience in Vendor, OEM will be an added advantage.
Avaya / OEM design certification