Technology Trainer

Summary:

• Part-time position
• Max 10 hours a week
• Location: Montgomery County/Rockville area

Responsibilities:

• Bilingual in Mandarin and English
• Teaching technology courses virtually and in-person using the OATS curriculum and approach
• Creating a comfortable and supportive learning environment
• Offering personalized support to callers on the Senior Planet hotlines
• Making outbound calls to Senior Planet members
• Maintaining professionalism at all times
• Representing and promoting Senior Planet culture and opportunities to course participants
• Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc.
• Coordinating with site staff, including site visits, graduations, etc.
• Submitting paperwork in a timely manner
• Collecting surveys and evaluations
• Entering data into Salesforce database
• Participating in trainer meetings and other training events
• Recruiting participants, as needed
• Participating in special projects, as needed (e.g., outreach, curriculum, etc.)
• Supervising volunteers who assist classes, as needed

Requirements:

• Excellent speaking and communication skills
• Ability to communicate technical information clearly in English and Mandarin
• Experience teaching teenagers, adults, and/or seniors, preferable
• Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices
• Comfortable traveling to various senior/community centers as needed, when/if safe to do so
• Ability to work independently and as part of a training team
• Superior time-management skills
• Flexibility, patience, and a sense of humor
• Minimum of 1 year experience in a professional work setting