Technology Systems Engineer

Support a facility with more than 110 PCs while diagnosing issues, restoring IT services, and maintaining reliable technology operations across both locations. Follow change management, service management, security, and operational procedures while identifying opportunities to improve service performance and stability.

JOB TITLE

Technology Systems Engineer

LOCATION

Wayne, New Jersey | Onsite

ROLE SUMMARY:

Provide daily onsite desktop and end-user support across a manufacturing plant in Wayne and a nearby warehouse in Pompton Plains. Support a facility with more than 110 PCs while diagnosing issues, restoring IT services, and maintaining reliable technology operations across both locations.

KEY RESPONSIBILITIES:

• Provide daily technical support to end users and visitors.
• Diagnose and restore desktop, infrastructure, and end-user services.
• Support Windows devices and a limited number of Mac devices.
• Maintain working knowledge of IT operations at the plant and warehouse.
• Assist with basic network troubleshooting, including routers, switches, ports, and cabling.
• Manage support tickets through ServiceNow.
• Support endpoint imaging, encryption, mobile data management, and local data management activities.
• Follow change management, service management, security, and operational procedures while identifying opportunities to improve service performance and stability.

KEY REQUIREMENTS:

• Experience providing end-user and desktop support.
• Windows desktop support experience.
• Ability to work onsite five days per week in a manufacturing facility.
• Ability to spend significant time on your feet in a loud facility with operating machinery and forklifts.
• Preferred: Experience supporting IT operations in a manufacturing or corporate environment.
• Preferred: Basic understanding of networks, including routers, switches, ports, and cabling.
• Preferred: Experience with Microsoft Access databases and ServiceNow ticketing.
• Preferred: Bachelor’s degree in Information Technology or a related field with three years of related experience, or equivalent experience.

If your experience matches the requirements and you are ready to provide hands-on support in a manufacturing environment, apply for consideration. This is a six-month contract with anticipated extensions.