Technology Support Technician

Posting Information

Posting Information

Department Information Technology-SOM-420401 Career Area Information Technology Is this an internal only recruitment? No Posting Open Date 08/05/2026 Application Deadline 08/20/2026 Position Type Permanent Staff (SHRA) Position Title Technology Support Technician - Journey Salary Grade Equivalent DT03 / IT01 Working Title Technology Support Technician Position Number 20041252, 20023546 Vacancy ID P021256 Full-time/Part-time Permanent/Time-Limited Full-Time Permanent If time-limited, estimated duration of appointment Hours per week 40 Work Schedule

Monday - Friday (8am - 5pm)

Work Location CHAPEL HILL, NC Position Location North Carolina, US Hiring Range $55,265 - $66,000 Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Notice to Applicants

This position is not eligible for H-1B sponsorship.

Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

This position will report to the Hub Lead. Provide service oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Principal duties require working knowledge, technical aptitude and analytical skills in diagnosing and resolving customer problems either over the phone or in person. Working on complex technical problems will be performed in collaboration with internal and external technical support groups. Escalation to Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Candidate must have excellent customer service skills and work well in a team environment.

Minimum Education and Experience Requirements

Graduation from high school and one year in the field of technology related to the position's role.

• Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six-month experience
• Advanced level requires an additional one year of experience.

Management Preferences

Preference for individuals with previous customer service/help desk experience, experience in an academic/medical setting, and Valid driver's license.

Required Licenses/Certifications Special Physical/Mental Requirements Campus Security Authority Responsibilities

Not Applicable.

Position/Schedule Requirements Special Instructions Quick Link https://unc.peopleadmin.com/postings/323438

Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Applicant Documents

Required Documents

• Curriculum Vitae / Resume
• Cover Letter

Optional Documents

• List of References

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Please select the response below that best describes your experience/education for the Technology Support Technician position.

• High school diploma/GED and at least one year of experience in the field of technology.

• Associate's, Bachelor's, Master's, or Doctorate in the field of technology.

• Associate's, Bachelor's, Master's, or Doctorate in an unrelated field and at least one year of experience in the field of technology.

• Did not complete high school but have a combination of high school education and experience in the field of technology to equal 5 years (ex. 1 year of high school and 4 years experience).

• Combination of post high school education and/or experience in the field of technology to equal at least 1 year (ex. 1 year of college in IT related major; or 1 year of work experience in IT field).

• None of the above.

• • How many years of customer service experience do you have?

• 0-1 years

• 1-2 years

• 2-3 years

• 3-5 years

• 5-7 years

• 7-10 years

• 10-15 years

• 15-20 years

• 20 plus years

• • How many years of experience do you have in information technology?

• None

• 0 - 1 year

• 1 - 2 years

• 3 - 5 years

• More than five years