Technology Support Specialist
Location
Wentworth, NC
Job Type
Full-Time
Job Number
00192
Division
Technology and Institutional Effectiveness
Opening Date
07/16/2026
Job Summary
The Technology Support Specialist reports directly to the Director of Network Security and Technology Support. The primary purpose of this position is to provide technology maintenance and operational support. Additional responsibilities include providing first-line user assistance with hardware and software problems in person and by telephone and email.
Job Duties
Technology Support Duties
- Provide first-line support for users by addressing hardware and software issues via telephone, email, and online work order tracking systems.
- Install, configure, troubleshoot, repair, and relocate computers and peripherals to maintain optimal functionality.
- Install, update, and resolve issues related to software to support users needs.
- Assist with maintaining accurate inventory records, conducting hardware and software audits, and managing related documentation.
- Assist with procurement activities, including submitting requisitions and tracking orders through completion.
- Support students, faculty, and staff through various communication channels by resolving technology-related issues with commonly used applications, software, hardware, and equipment on the RCC campus routing issues to appropriate Technology Support Services (TSS) staff as necessary.
- Provide evening and weekend technical support as needed, demonstrating flexibility in work hours to meet the needs of the campus community.
- Provide technical support for Facility Usage Requests including managing the setup, operation, and troubleshooting of IT and audiovisual systems during events, meetings, and training sessions.
Workforce Development Duties
- Provide technology support and maintenance for the Center for Workforce Development and other workforce development initiatives.
- Serve as the primary technical support for Facility Usage Requests in the Center for Workforce Development, managing the setup, operation, and troubleshooting of IT and audiovisual systems during events, meetings, and training sessions.
- Support the deployment, configuration, and maintenance of new devices and technologies associated with workforce development programs, including specialized equipment, software, and tools designed for workforce training and educational use.
Network Administration Duties
- Serve as a backup to the Director of Network Security and Technology Support for network administration, assisting with the maintenance, troubleshooting, and monitoring of network infrastructure.
- Assist with server maintenance tasks, including updates, patch management, backups, and performance monitoring, to support end-user functionality and security.
- Assist network administrator with networking upgrades to include setting up wireless devices, switches, and routers.
Qualifications
- Associate degree in computer or related electronic field
Knowledge and Skills
- Microsoft Office skills and experience with Microsoft operating systems required
- Self-motivated, positive attitude, willing to learn
- Work well with other people in a team environment
- Flexible hours will be required
- Good written and verbal communication skills
RCC offers eligible employees a comprehensive benefits program:
State Health Plan
Eligible employees will have two health plan options, the Standard PPO Plan and Plus PPO Plan. (shpnc.gov)
Supplemental Benefits Plan
Supplemental benefits are voluntary, employee-paid benefits, and eligible employees have the opportunity to select the programs in which they wish to participate. Supplemental benefits include but are not limited to: dental, vision, group term life insurance, life insurance, flexible spending accounts, dependent care accounts, cancer benefit, critical illness benefit, disability benefit, accident benefit, medical bridge, pet insurance, and telemedicine benefits. A preventative dental plan is offered at no cost (paid by RCC) to the employee only. Other benefits include an Employee Assistance program and Student Loan Assistance Program.
North Carolina Retirement System - State Retirement Plan
Full-time employees participate in the North Carolina Teachers and State Employees Retirement System. State retirement is deducted at the rate of six percent; the state contribution varies dependent on market conditions. Contributions are tax sheltered for federal and state income tax purposes. Short-term and Long-term Disability benefits are available to eligible employees.
NC Total Retirement Plans (Supplemental Retirement Plans)
The NC 401(k) Plan and the NC 457 Plan are defined contribution retirement plans offered as optional employment benefits to eligible employees.
Annual Leave (Staff Only), Sick Leave, Personal Observance Leave, Paid Parental Leave, Flex Day (Faculty Only)
Employer Rockingham Community College (NC)
Address 215 Wrenn Memorial Road
Wentworth, North Carolina, 27375
Phone (336) 342-4261
Website http://www.rockinghamcc.edu