Technology Support Specialist

Technology Support Specialist

Function

Infrastructure & Cloud

Type

Permanent

Salary

Infrastructure & Cloud

Victoria

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Permanent, 5 days on site, in a fast paced environment (eastern suburbs)

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Own your site, delivering exceptional customer service and technical support

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Genuine IT career growth opportunities within a not-for-profit

We're looking for a customer-focused Technology Support Specialist who thrives on solving problems, building trusted relationships and delivering exceptional face-to-face support. This is a highly visible desk-side role where you'll spend as much time engaging with clinicians and staff as you will resolving technical issues, making outstanding customer service just as important as your technical capability. You'll take ownership of the technology environment across your allocated site, ensuring devices, systems and services are reliable, ready when needed and continuously improving. Working as an escalation point from the Service Desk, you'll provide hands-on support across end-user technology while collaborating with specialist infrastructure, applications and other technical teams when required. If you enjoy variety, autonomy and working in an environment where you'll gain exposure well beyond a traditional support role, this is an opportunity to build your technical career while making a genuine difference every day.

About the Role

• Take ownership of technology operations across allocated sites, ensuring reliable, secure and high-performing IT services
• Deliver responsive, high-touch support to clinicians and staff, prioritising issues that impact critical operational workflows
• Act as an escalation point for the Service Desk, resolving issues through ticket-based and in-person support
• Take ownership of technology operations across your site, ensuring reliable services and a seamless experience for end users
• Work closely with specialist ICT teams to coordinate technology deployments, upgrades and issue resolution
• Drive continuous service improvements while maintaining accurate documentation and knowledge resources

About You

• Proven experience providing on-site IT support within a fast-paced enterprise environment
• A strong passion for customer service, with the demonstrated ability to build strong relationships through regular face-to-face interaction
• Strong troubleshooting skills across Windows desktops, mobile devices, AV equipment, hardware, software and basic networking
• Able to work independently, manage competing priorities and take ownership of technology outcomes
• Knowledge of ITIL service management principles, including Incident, Request and Change Management
• Holds a current driver's licence and is eligible to meet the role's mandatory compliance requirements, including Australian citizenship or permanent residency

Apply now!

Damjan Cvetkovic

Recruitment BDM

Apply now

https://www.aplitrak.com/?adid=ZGFtamFuLmN2ZXRrb3ZpYy40MDIzMy4xMzE3NUBtYXJzaGFsbG1jYWRhbWF1LmFwbGl0cmFrLmNvbQ

Apply Now

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