Seeds of Health, Inc., a non-profit social service agency, is seeking a full-time Technology Support Specialist for the 2026-2027 school year that would serve all five campuses within Seed of Health: Grandview High School, Seeds of Health Elementary (K4-8), Tenor High School - Cathedral Square Campus, Tenor High School - Journal Square Campus, and Veritas High School.
The Technology Support Specialist provides day-to-day technical support to students, staff, and school leadership to ensure reliable access to instructional and operational technology. This position supports device and network management, troubleshooting, and classroom technology to enhance teaching and learning across the organization and support student success.
Essential and other important responsibilities and duties may include, but are not limited to, the following:
Help Desk & User Support
Respond promptly to technology-related inquiries from students, teachers, and staff via ticketing system, email, phone, or in person.
Diagnose and resolve technical issues in a timely manner; escalate complex issues as needed.
Provide support for devices and peripherals including computers, tablets, printers, Smartboards, security cameras, projectors, speakers, phones, and other instructional technology.
Device & Software Management
Set up, configure, deploy, and maintain computers, laptops, tablets, and mobile devices.
Install, update, and troubleshoot operating systems (e.g., ChromeOS, Windows, iOS) and software applications.
Network & Connectivity Support
Assist in troubleshooting network and connectivity issues, including Wi-Fi, printing, and access to network resources.
Support basic network operations in collaboration with the Director of Technology.
Install, maintain, and troubleshoot basic network cabling, including running and terminating cables as needed.
User Account Administration
Assist with creating, maintaining, and troubleshooting user accounts for staff and students across systems (e.g., Google Workspace for Education, email, learning platforms).
Maintain the Agency's phone system, including changing extensions, name changes, and voicemail resets.
Hardware Maintenance & Inventory
Perform diagnostics, maintenance, and minor repairs on hardware and peripherals.
Coordinate warranty repairs when needed.
Maintain accurate inventory of devices and equipment.
Classroom & Event Technology Support
Support classroom technology including audio-visual systems, projectors, and interactive displays.
Provide technical support for Agency events, presentations, and performances.
Documentation & Training
Maintain records of support requests, resolutions, and equipment inventory.
Develop and update technical documentation and user guides.
Provide basic training and guidance to staff on technology use and best practices.
Data Management & Security
Assist in implementing and maintaining security protocols, including password management and antivirus tools.
Perform system backups, storage, and restoration processes.
Assist in disaster recovery planning and implementation.
Maintain strict confidentiality of student and staff information.
Collaboration & Project Support
Work collaboratively with the Director of Technology, school-based Technology Coordinators, staff, and vendors to support technology initiatives.
Assist in IT projects and system implementations.
Travel & Site Support
Travel between school campuses to provide on-site technical support.
Transport equipment and supplies as needed.
Perform other duties as assigned by the Director of Technology.
Seeds of Health, Inc. is a nonprofit social service agency that has operated in Milwaukee since 1983. Seeds of Health is a K-12 district with a total of five schools: Seeds of Health Elementary School (K4-8), Veritas High School, Tenor High School - Journal Square Campus, Tenor High School - Cathedral Square Campus, and Grandview High School. The schools have been consistently recognized for high performance. Seeds of Health is the only charter agency that has a PreK-12 program.
This institution is an equal opportunity provider.